Sadowsky Metro Express preamp issue (Thomas Customer Service)

[Stealth]

OK so I have a PJ Mertro Express as a backup for my 24 fret Metroline. It’s been great for the past year or so then this weekend it “semi” died on me. The bass works fine in passive mode. In Active you get no sound with the bass and treble at 0 if you boost treble it works but it’s noisy. If you. Boost bass again 0 no output.

Any ideas before I bite the bullet and replace it ? 

Edited July 25 by Stealth

[Terry M.]

And it's not a battery issue right?

[Stealth]

Nope Fresh Duracell

All connection checked and wiggled lol

 

I forgot Thjoman where I bought it give a 3 year warranty contacted them they asked for a Video of the fault quick response so far watch this space for updates on the customer service

 

[Terry M.]

47 minutes ago, Stealth said:

Nope Fresh Duracell

All connection checked and wiggled lol

 

I forgot Thjoman where I bought it give a 3 year warranty contacted them they asked for a Video of the fault quick response so far watch this space for updates on the customer service

 

Was this from the last batch that got reduced to Squier sort of money? I nearly grabbed one. Actually it was within the last 3 years so of course it would be.

Edited July 25 by Terry M.

[Stealth]

Yep I paid £333