rowbi

i've had so many problems with Silverstone amp covers that when I eventually get this issue solved I will never use them again. my first order of a combo cover a year or so back had a reasonable delay of a couple of weeks, and the cover was incorrect so it had to be remade. not too bad service, but not the quoted 2 days time to make the cover as stated on the website. this time, I ordered a head and 4x12 cover. I sent the measurements off and asked Shaun to confirm that he could make this. and aparently it was the same measurements as an existing cab he had listed, so I just bought that. I also confirmed with him before ordering that he could despatch my covers within 1 week as I needed them fast. No problem he said. Tn the end it took 2 weeks to get them not 1, and then the 4x12 cab was wrong. I informed Shaun of this and he said he would make me a new one if I send the old 4x12 cover back. no problem I said, so Shaun arranged Parcelforce to collect it. This collection didn't happen until I chased him several times, and it was eventually collected. Now jump forward a couple of weeks and I emailed him to check where my replacement cover was... i got no response. So I emailed every day and telephoned and left several messages and eventually after another week he sent me a very brief email asking if I had ever sent the wrong cover back to him??!!! And he was the one who arranged the collection. so I of course said that it was colelcted 3 weeks previous and then I got this response: --------------- Hello Weird I cannot find the cover but it states it has been delivered. The replacement cover is made and I will drive up to the Parcelforce depot. Regards Shaun (Silverstone) ------------------ So he didn't even say sorry for forgetting about me, or for suggesting that I'd not sent it back. THEN then next day instead of my new cover arriving, parcelforce turn up to collect the old cover again. then they do the same the next day even though I told them to cancel the collection. I emailed Shaun with all the details of the actual collection with photos taken from my company's CCTV to prove that Parcelforce collected it 3 weeks prior to that. now it's 2 days later, I've had no response to me telling Shaun that Parcelforce haven't delivered my cover and they are also trying to collect the old one. So at the moment it's 5 weeks since I ordered and paid my money, and now he wont return emails or calls again, and I'm really annoyed. The covers are really well made and all that, but should I ahve to constantly keep chasing him, when he's the one who owes me a cover (as he has the money). This just isn't any kind of customer service at all, and I really can't advise anyone else strongly enough to never use Silverstone amp covers, unless they either don't want their cover for months, or they don't mind never getting the cover they paid for. Cheers Rowbi

[quote name='Jambo' post='734663' date='Feb 4 2010, 12:38 AM']hmmm well ive been using silverstone covers....they do different thicknesses etc and seem v hardwearing, which means they're going to last.....if you want something to fold up and put in your pocket etc, you could use a sheet, black bag? [url="http:///www.ampcovers.co.uk"]silverstone covers[/url][/quote] I'd never use Silverstone. They seem to have very slow and poor customer service sometimes. othertimes it's not too bad, but if you have any problems then you'll have a really hard time trying to get Shaun at Silverstone to respond to your emails or answer the phone. So my advice would be to stay well away and use someone like hotcovers.co.uk who seem to have a better reputation and respond a lot faster to communications.