spacecowboy

I just don’t understand why you’d turn up, pretend to pick something up and then just leave!? 
 

Dude it’s your job!

18 minutes ago, BlueMoon said:

@spacecowboy how do you find Labellas when strung through the bridge? Not sure, but I think that is how it looks from the pics.
 

Great bass, btw!!

Hi! So I have the BEAG strings thru body and the D top loaded as the string wouldn’t reach the tuner for a wind thru body, but! I can’t notice much difference if any, it’s only a few mm so I’m not too surprised! It’s setup lovely now and it’s very fun to play so no need to change just yet! 

Got my beautiful new 2009 USA 5 string P from Bass Bros last week, just got round to setting it up with Labella Flats, it’s absolutely gorgeous! 
 

bonus dog content! TBF it’s her sun spot chair! 

It’s back up with a buy it now of £550!? 🙃

21 minutes ago, binky_bass said:

It's currently being sold by Cash Generator in Leicester.

 

https://www.ebay.co.uk/itm/144910371844?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=z7TDjAY0R12&sssrc=2349624&ssuid=mojaVkKDRiC&var=&widget_ver=artemis&media=COPY

Stuff like this makes me so mad. Suppose they won’t care if they find out it’s stolen… probably half their shop is full of moody gear.

1 hour ago, ymdtzx said:

Unfortunately not, although we had very strong evidence but the police did not take any action and closed my case last month...We were disappointed in the competence and attitude of the police...

Wow that’s really terrible, where is the justice!? 

Amir bought a hipshot detuner from me and everything was perfect, great to deal with. Cheers, Ben.

Ah no excuses not to try and make this one! Just moved to Warwick within the last few months and have wanted to go to one of these for a while!

Pm’d

That’s stunning GLWTS!

Hi yes it is thanks

Same here on iPhone 11 Pro - Chrome

sticks out like a sore thumb! 😬

Pmd

I really hope you find your bass and this scumbag doesn’t get away with ripping you off. 

1 hour ago, MungoBass said:

I have the same series P from 2014. Fantastic basses and the one I tend to grab and play most often. GLWTS.

Ditto!!

2 hours ago, BigRedX said:

To the OP - have you had your refund yet? 

Nope.

I won’t see a sniff of my money until they’ve picked it up, sent it to their depot in the uk and then sent it back to Germany. It can take 14 working days for the bass to get back to them so I’ll be lucky if I get my money back before December. 

After alot of back and forth the useless lot at Thomann have told me a courier is coming tomorrow for the bass...

Yeah right, I'll believe it when I see it. They've just been absolutely terrible to deal with, really unhelpful. Still not resolved a month later. 

Just now, Reggaebass said:

So 306 I think 

Urgh! 311

292 + 5 

297!

Who thought this system would work!

If anyone wanted an update, still no good news.

Was told by Thomann that a courier would be collecting my parcel on the 9th, no one turned up, no email or text from Thomann, no reply to my email, there has been nobody turn up today on the 10th and no contact or reply from Thomann.

Tomorrow they’re getting both barrels and refunding me while I’m on the phone with them, they’re just being awful to deal with now and I don’t have the time to drag this out any further! 
 

Awesome work! great read and a great result! 

TBF DHL go out of their way to promote this service to online businesses, but in practice it's really not working at all. 

https://www.dhl.com/gb-en/home/our-divisions/parcel/business-users/business-services/returns.html

22 hours ago, uk_lefty said:

To be honest I don't think this is Thomann's fault. If DHL's website could actually distinguish between places that will take this certain type of parcel and places that won't then I wouldn't have wasted so much time and stress. Thomann makes it very easy to send something back... In theory. It's DHL that is failing here. 

Well yes and no. They're both at fault. 

Thomann are using DHL's bottom tier of services for returns, for you to become a DHL UK Parcels vendor you need a click to pay card system installed in your premises that's it, you then scan the parcel, an email is then sent to DHL to come and pick the parcel up, you pop a sticker on the parcel box... you get 20p if and when DHL turn up.

Now if you're DHL you're not going to drop everything and go and pick up 1 parcel, so you're bottom of the queue, forever it seems, when I went back to the shop to collect my parcel they showed me the room where they keep all the return parcels dropped off with them and there were hundreds, no word of lie, hundreds, no one from DHL had been there for weeks. Imagine DHL's system, I doubt they have a record of all 3500 return points and how many parcels each one has... and how long until the emails telling them to come and get the parcels are archived and forgotten about.

Now this is when I think it is Thomanns responsibility to do more, I spent £500, got a shoddy product, I want that money back, Thomann want their stock back, Thomann are happy to wait an indefinite amount of time to have the parcel picked up at one of these DHL Parcel UK points, even when it is picked up,  it then goes to a UK Thomann HUB and then forwarded back to Germany, they state at the hub "please expect up to 3 weeks for the parcel to leave and arrive in Germany", so at this point with doing the absolute bare minimum they're happy to wait possibly 8 weeks to get the bass back and only then issue a refund... I'm without a bass and the funds to buy a bass for 8 weeks, all for their inability to QC an outgoing product properly.

After kicking off and refusing another DHL Parcels UK label (what on earth was that going to achieve) full fat proper DHL are coming to me this Wednesday... it's still possibly going to sit at the UK hub for 3 weeks mind...

I'm going to stick to UK vendors moving forward, such a shame as I always had good things to say about them!

Yeah it's a little worrying isn't it, I've bought many things from Thomann all visible on my account still and I've also bought a 5 String Sire in the past too without any problems! But this one got through the net!

I'd really like to know the percentage of returns they get from the UK though, it's always a risk buying without playing etc, but as this has come direct from a manufacturer to distributor I'd have liked to have seen at least some of the problems addressed before it got to me... 

Maybe they tried... maybe they broke the neck screw

5 hours ago, mr4stringz said:

How did you pay for it?

 

If by credit or debit card consider going down the chargeback route given you’ve given the merchant ample time and opportunity to resolve and they’ve failed to.

Yeah on debit card, let’s see how this new pickup option works out! Never again though mate!