friend of postman pat

Hi all checks should be first made with the postal service of the country the item was posted in. If that fails contact Royal Mail Customer Service Centre Glasgow G1 1AA

Hi (please do not show my name) I used to work at the NRC I am retired now so I can be honest. The vast majority of undeliverable mail IS the fault of the sender. Posted without address, posted with details missing, wrong door number the list goes on. Within the centre (I am 10 years retired) items with a return address on the OUTSIDE should be returned direct from the delivery office however any that end up at the centre will be returned direct. Other items are opened and staff look for a return address if found item is returned. I should point out here that (unless rules have changed) the staff within this centre (1 large open area) are the only people within Royal Mail authorised to open mail. Once opened and no return address will depending on its value be stored and recorded with as much detail as available. If this happens to you fill out a Customer Service report for a missing item you never know. What makes it difficult for a lot of people to understand is not all mail is posted with Royal Mail now, if the sender uses a private company is will have nothing to do with RM. Some u.k. companies send their mailings abroad for posting back to the u.k. to save money, this is now foreign mail and cannot be returned to a u.k. address as r..t.s. I could go on forever you would not believe some of my stories! P/S. I AM NOT ANSWERING ON BEHALF OF ROYAL MAIL THE ABOVE ARE MY VIEWS ONLY Hope they help.