Sorry if it's a bit late, I didn't realise this section existed.
I bought A Cort GB25 from Lemuel Beam in November. To cut a long story short, it was posted on 17/11 and Parcel Force 'lost' it (according to them it hadn't been picked up from the seller's address). It turned up on the 27/11 (3-day service!) securely packaged. In the meantime, the seller had contacted PF on several occasions and not once seemed to be put out by my requests for information/action.
10/10 for Lemuel Beam