Hi Guys,
I just wanted to say i really appreciate the understanding on this from a lot of you. I've worked really hard to get that shop up and running and as we've decided to compete with internet pricing and happily price-match it is a bit of a labour of love but as i'm a gear head i love it! I personally work in the shop 5 days a week but wanted to keep the shop open 7 days a week so inevitably i have to rely on staff to represent me when i'm not there. The member of staff in question got it wrong on this occasion and that has been addressed but i've also had many glowing reports back from other customers that he's super helpful and really couldn't have done more. He's not the most confident lad and probably a wee bit of shyness could easily be misinterpreted as rudeness but we're working on it with him. Do i believe he called it wrong with Phil on that particular day, yes which is why i'm on here personally apologising. I completely understand Phil not wanting to purchase through us as a result of a bad experience, i might have reacted the same, but from the other side of the fence it does show how tough it is to keep all customers happy in retail. I used to work for two other very large online guitar retailers, one of which Phil has mentioned and i know personally they don't always get it right either but i suppose if you are only using the online side you don't have human contact and this limits the chance of misunderstandings.
Completely understand Phil, hope you get the bits you need and good luck with all the gigging.
Carl