We were very annoyed that your order went wrong with us, we have sorted the problems with the couriers now, obviously that's of no use to you though. It unfortunately happens occasionally, we've had a pretty good run of deliveries being 100% fine but things do go wrong sometimes.
Sad to hear it's put you off looking at the Overwaters. I'd definitely encourage you to take an opportunity to try one if you can at some point. The response from people actually picking up and playing them in store has been brilliant.
And just to reiterate, the problems were at our end and didn't involve Overwater or Tanglewood. We are one of Tanglewood's biggest customers in the UK and have had a very long relationship with them. I'd hate to see a failing on our part be seen to be anything to do with them or indeed Overwater.
Michael - Musicians Centre
[quote name='Wiseoldfrog' post='1195601' date='Apr 11 2011, 12:31 PM']I'd just like to say that Chris May (head honcho at Overwater) PM'd be to find out what the issue was with my delivery problem to ensure such a thing doesn't happen again.
The fact that he personally got involved in this just shows what great support I would imagine people can expect from Overwater.
B[/quote]