Danny Clarke PROEL

Fair comments there from Spongebob, I will certianly have a word with the word with the workshop staff here as there has definatley been some crossed wires along the way. Whoever said that speakers are not covered under warranty was speaking out ot of turn. Every part of a markbass cabinet is covered under warranty but as I said before, in the case of a cone driver, it would depend on what the problem was. It is true that B&C offer a 3 year warranty on its standard catalogue products but no loudspeaker manufacturer would cover a burnt coil, or say the driver getting wet etc etc so warranty of driveres always has to be assesses on a case by case basis. Cheers Danny

Hi All Danny from PROEL here (UK distributor for Markbass). Just to clarify, our workshop staff are fully aware of the 2 year warranty on Markbass and would tell any Markbass user that this is valid when the warrantly card included with the product is filled out and sent back at the time of purchase.. It is correct that the normal route for warranty repairs is to take the unit back to where it was purchased from along with the receipt or proof of purchase. The Markbass dealer then should be able to make some basic checks to ascertain the problem with the product. If they are unable to conclude a simple fault, i.e faulty driver/crossover etc then the retailer would book in the repair with us. We would then take a look at the product and make our own assessment as to the reason behind the fault and if it is covered under warranty, for example (and not referring to the afore mentioned NY cab) if a cone driver had been overpowered and had a burnt coil then it would not be covered under warranty however one where say a cone had come unglued from the basket would be covered. We do use a specialist external electronic engineer who comes in twice a week repair products with electronic problems, i.e amplifiers, pre amps etc however we have another engineer who is permanently based onsite and can handle jobs such as passive speaker cabinets or bass cabinets. It is true that we do have a backlog however this is due to some of the other lines we distribute, not Markbass products. If the correct channels are used, we are able to turn around warranty repairs very quickly as we understand that the products we distribute are the tools that people use for their work and need them at all times. In the case of the Gentleman with the NY cab, please accept my apologies for any misunderstanding. If you would like to get your cab back to where you purchased it from then we can get this looked at straight away.