Online vendor asking for video of an issue before accepting a return

[nekomatic]

4 hours ago, asingardenof said:

Forgive my ignorance but how do warranties/guarantees offered by retailers/manufacturers relate to the 14/30-day periods mentioned here when they go beyond these periods?

 

Which? have a detailed article about your rights as a consumer, based on which:

 

As a consumer your rights are against the retailer that sold you the item, rather than the manufacturer

You have a right to a repair or replacement, or a refund if that can't be provided, if the item was faulty at the time you bought it

In the first six months it is up to the retailer to prove that it wasn't faulty, and they can't reduce the value of a refund for fair wear and tear

After six months it's up to you to prove that it was faulty when you bought it, and the retailer can deduct something for wear and tear

You have up to six years from when you bought it to make a claim.

 

Warranties or guarantees are something the manufacturer or retailer may offer on top of your rights, but if a warranty is specified when you buy something then it is part of your contract and you have a right to enforce it against the party that offered it.

 

That's my summary of the Which? piece anyway, any lawyers please correct if necessary…