PirateSecurity

You know that same staff member then emailed you to say she wasn't aware of your language on previous calls and couldn't lift the supension. And that I then emailed you a full response, explaining the ban. Please stop making misrepresentations on here. I'd appreciate it if you didn't call staff out by name either, as I've taken care not to give out your details.

thanks Stub, long time reader, first time responder

Hey, so I look after security at Pirate Studios and as you know I've already messaged you about this. As I told you, clearly and in writing, I didn't ban you for swearing at AI or the person who you thought was AI. I banned you for swearing at the artist support staff members who spoke to you on the phone and were trying to explain the situation to you. You talked over them and swore at them. The calls were recorded, I listened to them; and I'm not sure why you think then misrepresenting the matter on here is the appropriate response. As the artist support team tried to explain to you at the time, and I then did in writing, the alarm had been triggered by a previous customer vaping and this had been confirmed by our CCTV control room. We had called out a mobile response guard to reset the alarm but they were delayed. That was the situation you walked into, which you have every right to complain about - but lets keep it within the realm of the factual. I'd never ban someone simply for raising a legitimate concern, but I don't think anyone listening to the calls would disagree with my decision. I've now spoken to South Yorkshire Fire Brigade who referenced receiving a number of emails from you, our CEO, investors, our marketing director you started messaging on LinkedIn - so you can be assured this has indeed been flagged and looked into.