I'm really sorry to hear this, but it's super helpful to see honest feedback, so a heartfelt thank you for posting it!
Unfortunately the drawback of and being effectively a one-man business* and making everything entirely by hand is that we do need to charge a little more than some other business models do in order to cover our labour costs. Just as a bass made using hand tools will take more time and therefore cost more than one made using a CNC machine, so does a scratchplate.
For anyone interested, here's a short video showing how we make each pickguard by hand
As it's mostly just me here, at busy times (over xmas and new year in particular) I do have to prioritise making scratchplates over responding to emails- however, we do have a direct order form on our website now, so the old system of needing to message us directly to request a price is obsolete for all but the most awkward of jobs.
(Basic modifications are free of charge when ordered via our builder)
Despite setting up the order form, I still get a vast number of emails and quote requests a week, but also need to actually fulfil orders, so it can be a difficult balance to strike during busy periods! However, I do personally respond to every single email and enquiry that reaches me as soon as I am able to.
The advantage of making everything by hand though, is that in addition to being able to make pretty much any shape imaginable from over a hundred materials, we also offer a 'perfect fit guarantee' and are always super keen to rectify any errors where possible.
@three -If you haven't already, please do get in touch if there's anything I can do to correct the 'not perfect' bits you mentioned 🙏
For anyone else interested in giving us a go, we do offer a one-off 20% discount to BC'ers- just drop us a message via our website for a price
A typical bass pickguard from us will currently set you back around £55-70 plus shipping, (pre-discount), lead time is approx 10 working days once I have both payment and your original guard/template(there are no standard guards!)
Appreciate this is a bit of a long response, hope this is helpful..!
Huge thanks also to @Buddster for the kind words!
Cheers,
Steve
*just for clarity- Jack's Instrument Services and Tiny Tone are separate companies- Tiny Tone was set up in 2020 to handle all pickguard orders separately- this way Jack can focus on his luthier work at JIS, and as his sole employee at TT, I handle all pickguards, pedals and wiring here.