Hello everyone.
Sorry to burst in, but since I just got the same head, and I'm having some similar problems, I thought I might share the experience, in case someone has some tip!
I write from Italy, and like Yann, I don't like the idea of giving the Mark IV to a technician...in my case it's not a matter of trust (I trust my tech), but it's just he's terribly expensive, so I usually go to him when there really is no other chance!
Here is the issue: the graphic EQ, when engaged, causes a HUGE loss of volume. We're not talking of a few dB. It goes down to less than half of the volume you're using!
Besides the volume loss, the tone also becomes very muddy and dark.
The issue is the same on both channels.
Other than this, the amp works totally perfect in every aspect, and sounds awesome.