SteveM

[quote name='MartyBRebelMC' post='1146506' date='Mar 1 2011, 10:15 PM']This may have been covered before - if you have trouble with goods ordered under £100 hence not specifically covered by section 75 you can invoke a chargeback claim. I've done this where a trader failed to provide the goods within 28 days hence breach of contract and it worked no problem. The link below explains all. [url="http://www.which.co.uk/consumer-rights/sale-of-goods/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-debit-cards/"]http://www.which.co.uk/consumer-rights/sal...nd-debit-cards/[/url][/quote] Great to know, thanks.

[quote name='flyfisher' post='1103323' date='Jan 26 2011, 10:58 AM']Out of interest, how did you pay? This is where credit cards are invaluable. First, even if there are delivery delays, the card should not be charged until the goods are shipped. If they are, then simply notify the card company that you haven't received the goods and they will put the payment on hold. If you never receive the goods you won't have to pay the card company. Second, the Distance Selling Regulations exist specifically because anyone buying something by mail order (or online as it's called these days) is not able to fully examine the goods to determine their fitness for your intended purpose. The regulations therefore give the buyer the legal right to return the goods [u]for whatever reason[/u] and to get a full refund. Again, the credit card is your friend in such cases. All you have to do is return the goods and they should then credit your card. If they do not do this then, again. simply notify the card company and they will put the transaction on hold and refund you any payment you may already have made. I can't imagine ever buying anything online (or pretty much anywhere else) without using a credit card. I pay the monthly statement in full, so I never incur any interest and my current card pays me 1% cashback on everything I spend every month. Protection, convenience and a discount - what's not to like?[/quote] I also got stuck with Silverstone for months. I thought I could make an equal liability claim with my credit card but distance selling doesn't reimburse items under £100 (section 75). I think it would have been quicker to be refunded from a PayPal payment because dealing with Shaun is like talking to a brick wall. All my credit card company could do was forward my claim to a dept who would assist me. In the end it was better to go with the small claims court as it was a shoe-in case and I stood to claim reimbursement for my extra costs. He eventually coughed shortly after a final written warning. The transaction started in October 2010 and I eventually got refunded in January 2011.

Just to chip in- I too have been stung by this company. I'll skip the details but it's a similar story to LittleWing. It's now the end of January and I ordered the cover October last year. I've spent an excruciating 3 months dealing with Shaun Dunk. I still have no product and no refund even though I was told I would be refunded last December. Sadly he has continued to ignore my correspondence so I have been left no choice but to reclaim my money through legal action. I'm glad that other people were able to get their money returned through PayPal - you've saved yourself a lot of hassle. If you are still chasing a product/refund from this company- move fast and be very firm with them about receiving it. Don't hesitate to use Consumer Direct/Trading Standards if you aren't seeing progress.