SteffH

Hmmm, I just received this from Andertons: "Repairs like this aren't very economical to repair and sometimes impossible due to the nature of them! We can arrange for a replacement or I'd be happy to offer £30 in Andertons points if you'd like to keep the bass. This can be spent on our website! I'd also be happy to recommend another bass if you'd like?" £30 store credit is not helpful. If they offered a discount to cover repairs by a local tech that would have been better. I assume a luthier could repair the fretboard gouge? I will ask for a replacement with the same model. If they cannot replace it with the same model what would people suggest as an alternative (at similar value) given my husband doesn't like pick guards, fender colours, or more than four strings?

I have submitted a support ticket so let's see what they say. 😊

Thanks - it does look like a lot of bass for the money and I hope he will be pleased with it. I have contacted Andertons asking for a replacement or repair and await a response. I mentioned the batteries were dead but didn't mention the possibility of faulty electronics. When I tested it with new batteries it didn't seem to do that much when messing with the controls so you might be right. It's now out of stock so I hope they offer to repair it rather than refund it.

Good point. It was wrapped up in the manufacturers box.

I did plug it in and it worked in passive mode, but not active, with the batteries it was supplied with. I put new batteries in and the active circuit worked. So it was either left switched on while in storage or it's a display/return item.

I suspect the circuit of this bass was switched on while in storage unless it was a display model.

Thanks for the reply. I will contact them. It was all packaged up like new so I don't know if it's been on display but it was not advertised as B stock.

Thanks for the quick reply. I put in some fresh batteries and it worked so the ones in it were dead - perhaps the circuit was left on from the factory. Aside from the damage the bass does look good for the money. I noticed Andertons don't have any more in stock so I wonder if they will repair it? I'll ask them. 😊

Hello everyone, I bought my husband a bass for a milestone birthday that's coming up soon. He's left-handed, doesn't like pick guards or the standard fender type colours and wanted 4 strings - so choices were limited! I found a Sire M5 Marcus Miller at Andertons and it was delivered today. I've just checked it over and there is a small divot in the clear coat at the top which, to be fair, my husband probably wouldn't notice. Of more concern is a 15mm hairline gouge on the upper side of the fretboard. It's visible and you can feel it. Is this normal for a new guitar? It was not sold as 'B stock' but both 9v batteries are dead. I know nothing about Sire but this bass got good reviews for quality. Is this damage to the fretboard repairable? Should I ask for a repair/ replacement? Thank you.