shxmusic

[quote name='misrule' post='59632' date='Sep 13 2007, 01:34 AM']I think you'd have won your argument, shxmusic -- if your reply hadn't been so heavy-handed.

Potential customers may draw the conclusion that you'll lay in to them like this, too, if there is a problem.

You've even had to "waste time" putting your case across, as your last paragraph explains. Wasn't this an ideal opportunity to win hearts and minds?

Cheers

Mark[/quote]

comments like in this thread are very damaging so of course i was heavy handed

im a bassist not a salesman, if trying to more accessable what i think are the best cabs around at the cheapest prices available are not enough to win other bassists hearts and minds then its a losing battle anyway

OK Chris lets get the facts right here...

you contacted us on the 15th Aug and asked:

chris
Do you keep the 1210 cabinets in stock and if not how long would it take to get one?
---------

we replied on the 17th Aug

shxmusic:

we have one 1210R cab in stock at the moment….which normally sells for
£565 + £10p&p

however, i can do a special rate for you of £517 including delivery ..

alternately you can pay via direct bank transfer, let us know if you
want to and we'll give you the details to send the money and we will
also reduce the total payment to £510 !

delivery is normally about 2-3 days though it maybe possible sooner
depending on where abouts you live so if you can let us know roughly
where you live or your postcode we'll see what we can sort out
--------------

you then replied on the 17th Aug ...

chris:

Consider the 1210 sold! I have a Schroeder 410 and I want something for
smaller gigs. Can you also get me a cover for the 1210 and one of the
Telescopic Steel Dollies advertised on the Schroeder web site. I need it
for
the 410 as it is a heavy thing to lug around - great sound though.
-----------------

we then replied with the email you quoted on the 20th AUg

shxmusic:

can you let me know your delivery address (inc.postcode) and how you
want to pay for the cab so i can sort out the best price for you and so
that you can pay for the cab before someone else orders it. Remember
that you can pay via paypal (to [email protected]) and depending on
where you live will determine the delivery cost or alternately you can
pay via bank transfer which will get you a cheaper price and guarantee
free delivery.

we dont stock covers or dollys but i can order them for you as a
separate order later when we place our next order with schroeder. There
may be a two or three month wait as it'll be a little while before we
place the order and shipping can take a few weeks from the states.
---------------


so in context other people reading this thread you are misleading will realise that:

you had already told us the cabinet was sold which is why we were asking how you
wanted to pay (and that it was to try to get it cheaper for you) and that we were asking for
delivery address (for the second time because you didnt answer!) simply to try
to save you money (by arranging cheaper delivery) and to let you know how long the delivery would take..

regarding stock, we only stock the cabs only and not the dollys or covers but were
actually making an effort to get them for you and being honest about
the shipping time which is beyond our control

as for the delays in replies, any delay is not good and we make a real
effort to reply as soon as we can which is normally the same day... and other
basschat/basstalk members have commented about how good our
serivce normally is... however, sometimes we are very busy
esp. during the august holidays which is the reason in your case
for the 2 day delay ( i was in france) and the 3 day delay (i was in suffolk)
also, we did state this on the website that the office was closed over later august
due to holidays

and finally chris, it appears we actually do care very much about schroeder cabinets
and our customers more than you have made out to the point that we are willing to waste time
writting a very long reply to your very misleading, defamatory comments which were
wrong, out of context and even boardering on liable and certainly not of any help to
the bass community to which our aim has always been to make accessable to bassists
in this country at the best prices the fantastic schroeder cabs