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La Bella string length issues


franzbassist
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Is anyone else having problems with consistent string links from La Bella?

 

White nylon flats have been my go to string on my fretless for years, but lately I’ve noticed there’s a huge variation in how long they can be.  I use the extra long strings, which are (should be) 38” ball end to silk, but this latest set are some way short of that! :(

 

 

C9EE43AC-28CC-48A5-9B05-ACCC22FB5474.jpeg

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1 hour ago, Velarian said:

That’s not a great customer support experience!

 

Indeed, and I have just looked on their website to see if they mention tolerances on it.  I can't find any reference as such: it just says extra long strings are 38£" long, and these aren't!

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12 minutes ago, franzbassist said:

 

Indeed, and I have just looked on their website to see if they mention tolerances on it.  I can't find any reference as such: it just says extra long strings are 38£" long, and these aren't!

Surely a breach of the Consumer Rights Act 2015 as they’re not fit for the purpose intended? Were they purchased from a UK seller? If so it might be worth raising the issue with them. 

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5 minutes ago, Velarian said:

Surely a breach of the Consumer Rights Act 2015 as they’re not fit for the purpose intended? Were they purchased from a UK seller? If so it might be worth raising the issue with them. 

 

Yes, I bought them from Bass Direct.  Pinged an email to them straight away but no reply yet. They're my usual supplier so I am sure they'll come back at some point.

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