TrevorG Posted February 4, 2021 Share Posted February 4, 2021 I know there's a lockdown on but thought I might investigate an online purchase. Left a message but there's been no response. Just curious. Quote Link to comment Share on other sites More sharing options...
ezbass Posted February 4, 2021 Share Posted February 4, 2021 According to the email I get from them every Sunday, they are trading as long as there are couriers. 1 Quote Link to comment Share on other sites More sharing options...
M@23 Posted February 4, 2021 Share Posted February 4, 2021 They’re active on FB still, advertising stock, so it certainly looks like it. Quote Link to comment Share on other sites More sharing options...
Newfoundfreedom Posted February 5, 2021 Share Posted February 5, 2021 To be honest, I'd always be weary of buying from anyone who doesn't answer telephones or emails. 3 Quote Link to comment Share on other sites More sharing options...
slojo Posted February 5, 2021 Share Posted February 5, 2021 Yes, they are. Got some stuff this week. Quote Link to comment Share on other sites More sharing options...
mattbass6 Posted February 5, 2021 Share Posted February 5, 2021 They are trading, I’ve been buying bits and bobs off them for the past couple of months. Always responding as well. I know how busy they are with the Brexit stuff as well. Quote Link to comment Share on other sites More sharing options...
Dolis Posted February 5, 2021 Share Posted February 5, 2021 I emailed them last week and they came straight back to me Quote Link to comment Share on other sites More sharing options...
Paul S Posted February 5, 2021 Share Posted February 5, 2021 I'm having a bit of a to-and-fro with them at the moment. I ordered a Hipshot Supertone 2 point bridge. A few days later they emailed to say it was out of stock and would I wait. 2 days later they emailed to say one was on its way as they'd had a return. It arrived in a plastic bag with bits missing - unfortunately the very bits I needed, which were the larger thread bolts. I told them this, they asked for a picture of what had arrived. Being helpful, so I thought, I included a pic of the bolt thread from the original so they could see what I was missing. I then got a fairly patronising reply saying they had sent everything as the 3 bolts were there. I got a bit snippy at that point. I'm still waiting for new stock to arrive from the USA so they can send me the missing bolts. I don't get much from them but I'd say over 50% of my dealings with them have been less than great. If I wasn't such a cheapskate I'd go elsewhere but often their prices are lower. I think the daftest one was buying a secondhand MIJ Precision 'modern style with no scratchplate, pearl finish and black headstock that was 30" scale. Lovely, not seen one of those in short scale. When it arrived it was 34" scale. I mean, really? 3 Quote Link to comment Share on other sites More sharing options...
Machines Posted February 5, 2021 Share Posted February 5, 2021 19 minutes ago, Paul S said: I don't get much from them but I'd say over 50% of my dealings with them have been less than great. If I wasn't such a cheapskate I'd go elsewhere but often their prices are lower. I think the daftest one was buying a secondhand MIJ Precision 'modern style with no scratchplate, pearl finish and black headstock that was 30" scale. Lovely, not seen one of those in short scale. When it arrived it was 34" scale. I mean, really? To be fair, i'd have spotted from the pics if it was 30" vs 34". But they are guilty of copying and pasting stuff between items without checking for errors for sure. 1 Quote Link to comment Share on other sites More sharing options...
jrixn1 Posted February 5, 2021 Share Posted February 5, 2021 19 minutes ago, Paul S said: I don't get much from them but I'd say over 50% of my dealings with them have been less than great. Yep, this is my experience. Half the time, they are really great and super helpful; the other half, they couldn't care less that I exist. For niche/uncommon items sometimes they are the only place to go, but otherwise I avoid if I possible. 4 Quote Link to comment Share on other sites More sharing options...
fretmeister Posted February 5, 2021 Share Posted February 5, 2021 Their website is sh1te. Often has broken or incorrect links. I've had good service from them but I also call to check specs on things before I buy. 1 Quote Link to comment Share on other sites More sharing options...
bloke_zero Posted February 5, 2021 Share Posted February 5, 2021 (edited) It seems amazing that they don't just get a proper website with, like a connection to their stock. The number of times I've ordered something then to be told it's out of stock is silly. I can kind of understand things like strings (even though everyone else manages it), but more expensive stuff like pickups and bridges? In the end I decided to just shop elsewhere for parts. They could probably just use an out of the box system and get a better looking, more usable working site than what they have. Edited February 5, 2021 by bloke_zero Speeling 1 Quote Link to comment Share on other sites More sharing options...
Machines Posted February 5, 2021 Share Posted February 5, 2021 18 minutes ago, bloke_zero said: It seems amazing that they don't just get a proper website with, like a connection to their stock. The number of times I've ordered something then to be told it's out of stock is silly. I can kind of understand things like strings (even though everyone else manages it), but more expensive stuff like pickups and bridges? In the end I decided to just shop elsewhere for parts. They could probably just use an out of the box system and get a better looking, more usable working site than what they have. That's true, but I also generally dislike the modern websites that all look the same apart from the banners. 1 Quote Link to comment Share on other sites More sharing options...
bloke_zero Posted February 5, 2021 Share Posted February 5, 2021 57 minutes ago, Machines said: That's true, but I also generally dislike the modern websites that all look the same apart from the banners. I somewhat agree, but having spent too long building websites my feeling is that it should all be about the content - and they have some great content! I'd rather be oggling a hi rez gallery of a 70's stingray than struggling with a system that looks like it was built in 1996! Quote Link to comment Share on other sites More sharing options...
Chopthebass Posted February 5, 2021 Share Posted February 5, 2021 They are trading. I just bought a bass this morning Quote Link to comment Share on other sites More sharing options...
pineweasel Posted February 5, 2021 Share Posted February 5, 2021 I like their website. Straightforward, easy to navigate, with good photography of the instruments and decent info including weight. Some of the other pages are a bit skimpy with information cut and pasted from manufacturers, sometimes out of date, but that’s not really a problem if it’s an item you have researched. I’ve bought accessories from them with good service and rapid delivery. On the one occasion when something went wrong it was rectified as speedily as possible. 2 Quote Link to comment Share on other sites More sharing options...
jezzaboy Posted February 5, 2021 Share Posted February 5, 2021 They better be, my mate has just sent them his Ric to sell! Quote Link to comment Share on other sites More sharing options...
Woodinblack Posted February 5, 2021 Share Posted February 5, 2021 They are not very good at answering emails Quote Link to comment Share on other sites More sharing options...
Machines Posted February 5, 2021 Share Posted February 5, 2021 1 hour ago, Woodinblack said: They are not very good at answering emails Opposite of my experience. 1 Quote Link to comment Share on other sites More sharing options...
drTStingray Posted February 5, 2021 Share Posted February 5, 2021 On 4 February 2021 at 22:48, TrevorG said: I know there's a lockdown on but thought I might investigate an online purchase. Left a message but there's been no response. Just curious. They're probably working part time, maybe with less staff also, and may also be experiencing supply problems - global pandemic as well as other broader issues (shipping etc). 2 Quote Link to comment Share on other sites More sharing options...
Woodinblack Posted February 5, 2021 Share Posted February 5, 2021 38 minutes ago, Machines said: Opposite of my experience. Yes, i have heard people say that. I guess you have to be lucky! Quote Link to comment Share on other sites More sharing options...
Musicman20 Posted February 5, 2021 Share Posted February 5, 2021 11 hours ago, fretmeister said: Their website is sh1te. Often has broken or incorrect links. I've had good service from them but I also call to check specs on things before I buy. The site needs a total refresh. Quote Link to comment Share on other sites More sharing options...
gjones Posted February 6, 2021 Share Posted February 6, 2021 I've bought a couple of basses from them, including a purchase during the first lockdown in April, both were delivered within a couple of days with minimum fuss. 1 Quote Link to comment Share on other sites More sharing options...
Chopthebass Posted February 6, 2021 Share Posted February 6, 2021 Mark has been very quick to respond to my questions. I bought on two occasions. Both smooth experiences. 1 Quote Link to comment Share on other sites More sharing options...
skej21 Posted February 6, 2021 Share Posted February 6, 2021 I’ve used them three times. Twice for strings because I couldn’t get them elsewhere (and they turned up looking like they’d lived in someone’s gig bag for 10 years), and a set of hipshot lollipop tuners (one of which was opened, had a massive scratch down the middle and was covered in fingerprints). Tried to email them on all occasions (after delivery was received) and got no reply. I did also try to call to ask about buying a bass that was on their website at one point and was basically told I was an idiot because the bass was a predictable and old fashioned, and wouldn’t something with an on-board preamp and wonky frets be loads better? Needless to say, I’ve found alternatives. Quote Link to comment Share on other sites More sharing options...
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