verb Posted January 19, 2021 Share Posted January 19, 2021 I received a Harley Benton PB-50 for Christmas, and I'm really enjoying it. I have noticed what may be a small fault in the wood on the edge of the fretboard, so I emailed photos and my concerns to Thomann. Thomann responded that they were confident that it was not a problem, but they offered me a £20 goodwill discount. I asked if my warranty would be affected if I accepted the discount, just incase the fault got worse. Thomann confirmed that if I accepted the discount the warranty for the possible fault would be void. I have declined the discount in favour of keeping my full warranty. This post isn't to have a go at Thomann or Harley Benton products, its just a heads up that if you accept a discount you may be losing part of your warranty. 3 Quote Link to comment Share on other sites More sharing options...
kodiakblair Posted January 19, 2021 Share Posted January 19, 2021 5 minutes ago, verb said: its just a heads up that if you accept a discount you may be losing part of your warranty. I imagine the discount is in the same vein as them paying for you to replace a faulty pot or tuner. Quote Link to comment Share on other sites More sharing options...
verb Posted January 19, 2021 Author Share Posted January 19, 2021 3 minutes ago, kodiakblair said: I imagine the discount is in the same vein as them paying for you to replace a faulty pot or tuner. If it was just a pot or tuner than £20 would be fine, but as it could be the neck £20 isn't going to cover it. Quote Link to comment Share on other sites More sharing options...
kodiakblair Posted January 19, 2021 Share Posted January 19, 2021 2 minutes ago, verb said: If it was just a pot or tuner than £20 would be fine, but as it could be the neck £20 isn't going to cover it. What do you think the fault could develop into ? Quote Link to comment Share on other sites More sharing options...
verb Posted January 19, 2021 Author Share Posted January 19, 2021 9 minutes ago, kodiakblair said: What do you think the fault could develop into ? My concern is it may be the start of a split. I could be wrong and if it stays as it is I'm not worried, I just wanted Thomann to be aware of it early on. 1 Quote Link to comment Share on other sites More sharing options...
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