Trueno Posted October 26, 2021 Share Posted October 26, 2021 On 24/10/2021 at 13:30, SteveXFR said: How are deliveries with Thomann at the moment? I wanted to buy local but the HB guitars just seem to be unbeatable for the price. I ordered EMG Geezer pickups from Thomann last Thursday and just received them this morning (Tuesday). UK retailers all seemed to be saying… have to order from German, will take 2-3 weeks (even the ones that advertised next day delivery). So I thought if it’s coming from Gernany I might as well order from Thomann. I was prepared to wait three weeks… but I didn’t have to. I always had excellent service from Thomann pre-Brexit and pre-Covid… this was just as good. I wouldn’t hesitate to buy from them again. 3 Quote Link to comment Share on other sites More sharing options...
BigRedX Posted October 26, 2021 Share Posted October 26, 2021 I've recently made my first post-Brexit order from Thomann. Delivery times were exactly the same as before. Items arrived on the Wednesday the week after the order was placed. 2 Quote Link to comment Share on other sites More sharing options...
Kevsy71 Posted February 3, 2022 Share Posted February 3, 2022 Just to add I had a good experience buying a Marleaux 6 string from Thomann last month: no hidden fees, so one-payment to them and all duties/fees taken care of. Also they were very helpful when I phoned in panic when I realised that had my old address on file! Their courier (DHL) are not the best with tracking though, at least at the moment - I had that same problem on another recent purchase - but Thomann had TRIPLE-boxed the bass for safe delivery! 1 Quote Link to comment Share on other sites More sharing options...
Grimalkin Posted February 3, 2022 Share Posted February 3, 2022 Brexit kicked in properly from January this year. We'll see, if the MSM actually report it... Quote Link to comment Share on other sites More sharing options...
Chienmortbb Posted February 3, 2022 Share Posted February 3, 2022 46 minutes ago, Grimalkin said: Brexit kicked in properly from January this year. We'll see, if the MSM actually report it... More restrictions come into force in July. Fingers Crossed. Quote Link to comment Share on other sites More sharing options...
fretmeister Posted February 3, 2022 Share Posted February 3, 2022 53 minutes ago, Kevsy71 said: Just to add I had a good experience buying a Marleaux 6 string from Thomann last month: no hidden fees, so one-payment to them and all duties/fees taken care of. Also they were very helpful when I phoned in panic when I realised that had my old address on file! Their courier (DHL) are not the best with tracking though, at least at the moment - I had that same problem on another recent purchase - but Thomann had TRIPLE-boxed the bass for safe delivery! Are there pictures? I love Marleaux basses! 1 Quote Link to comment Share on other sites More sharing options...
Grimalkin Posted February 3, 2022 Share Posted February 3, 2022 1 minute ago, Chienmortbb said: More restrictions come into force in July. Fingers Crossed. Hope that isn't based in reality is magical thinking IMO. My only concern is how bad things are going to get. Quote Link to comment Share on other sites More sharing options...
Kevsy71 Posted February 3, 2022 Share Posted February 3, 2022 6 hours ago, fretmeister said: Are there pictures? I love Marleaux basses! Oh yes - thanks for the reminder, will do a NBD thread tomorrow. A beauty to look at and play! 1 Quote Link to comment Share on other sites More sharing options...
Kevsy71 Posted February 7, 2022 Share Posted February 7, 2022 @fretmeister sorry this is the best I can do for now, the glossy snap that Thomann kindly included! Will take some more for the (late) NBD post... 4 Quote Link to comment Share on other sites More sharing options...
fretmeister Posted February 7, 2022 Share Posted February 7, 2022 1 hour ago, Kevsy71 said: @fretmeister sorry this is the best I can do for now, the glossy snap that Thomann kindly included! Will take some more for the (late) NBD post... Beautiful! Im very jealous! 1 Quote Link to comment Share on other sites More sharing options...
Paul S Posted February 11, 2022 Share Posted February 11, 2022 Are there any complications with returns with Thomann now or are they are simple as before? Anyone had to send anything back? Quote Link to comment Share on other sites More sharing options...
lemmywinks Posted February 11, 2022 Share Posted February 11, 2022 2 minutes ago, Paul S said: Are there any complications with returns with Thomann now or are they are simple as before? Anyone had to send anything back? I sent a bass back and they paid return shipping along with handling all the paperwork, that was for a faulty item rather than me just choosing to return it though. Their staff were really good with solid communications, can't fault 'em and wish all businesses were like that. They were using their 2nd/3rd language and still better than a lot of UK retailers. 1 1 Quote Link to comment Share on other sites More sharing options...
Paul S Posted February 11, 2022 Share Posted February 11, 2022 That's reassuring to know, thanks. Quote Link to comment Share on other sites More sharing options...
Thump Posted February 12, 2022 Share Posted February 12, 2022 Just had a parcel delivered yesterday (Friday) and had no issues whatsoever. I would imagine any returns service would be similarly hassle free as well Quote Link to comment Share on other sites More sharing options...
petecarlton Posted February 13, 2022 Share Posted February 13, 2022 On 11/02/2022 at 17:06, lemmywinks said: They were using their 2nd/3rd language and still better than a lot of UK retailers. Why am I not surprised?!!! Quote Link to comment Share on other sites More sharing options...
lemmywinks Posted February 13, 2022 Share Posted February 13, 2022 (edited) On 12/02/2022 at 02:13, Thump said: Just had a parcel delivered yesterday (Friday) and had no issues whatsoever. I would imagine any returns service would be similarly hassle free as well I actually did have some issues returning mine but that was down to the courier/drop off points rather than Thomann. In fact Thomann ended up arranging for it to be collected from my workplace so they were really good in that respect too. Edited February 13, 2022 by lemmywinks 3 Quote Link to comment Share on other sites More sharing options...
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