petetexas Posted June 22, 2020 Share Posted June 22, 2020 (edited) Hi all , Thought you may like to see the latest delivery from DHL of my New Gretsch Case..........as left by the driver . If I had been present , I would not have accepted it . If I wanted ventilation holes in the case I would have asked Gretsch for them . The forklift hit the case that hard , that it pushed some of the outside packing inside the case . Question ....is it DHL or Andertons responsibility ? See pics...... Pete NOW HAVE MY REPLACEMENT CASE - DELIVERED BY DPD - NO FORKLIFT DAMAGE (06/07/2020) Edited July 6, 2020 by petetexas 1 Quote Link to comment Share on other sites More sharing options...
akabane Posted June 22, 2020 Share Posted June 22, 2020 I'm sorry your delivery guy thought that his forklift could be used as a forkscrew. Fork him! I can't really see how it might be the shop's responsibility? This obviously looks like shipping mishandling. Keep us updated. Horrible experience Quote Link to comment Share on other sites More sharing options...
franzbassist Posted June 22, 2020 Share Posted June 22, 2020 Wow. Clearly the courier's fault but Andertons will need to sort it. Quote Link to comment Share on other sites More sharing options...
jrixn1 Posted June 22, 2020 Share Posted June 22, 2020 14 minutes ago, petetexas said: Question ....is it DHL or Andertons responsibility ? It doesn't really matter to you who did the damage. Contact Andertons and they will sort it out. (Separately, if Andertons want some recompense from DHL, that is entirely their business between them and DHL - you're not a party to that contract, you're not involved in that dispute.) 2 Quote Link to comment Share on other sites More sharing options...
BassBunny Posted June 22, 2020 Share Posted June 22, 2020 Your contract is between you and Andertons so up to them to sort. Quote Link to comment Share on other sites More sharing options...
Mykesbass Posted June 22, 2020 Share Posted June 22, 2020 (edited) ... Edited June 22, 2020 by Mykesbass Internet went down while posting - others now said the same thing. Quote Link to comment Share on other sites More sharing options...
Painy Posted June 22, 2020 Share Posted June 22, 2020 I airways thought DHL stood for Drop it, Hide it, Lose it. Didn't realise the D actually stands for Drive a forklift straight through it! 2 Quote Link to comment Share on other sites More sharing options...
Hellzero Posted June 22, 2020 Share Posted June 22, 2020 "That" is what the couriers always do our parcels.😉 They absolutely don't care ! Reminds me of a combo I ordered years ago. The driver even tried to hide the forklift impact when presenting me the parcel on the side where there was no traces. In fact, the forklift went through the combo from side to side of the parcel. Nice job. As I noticed it, I refused the parcel of course, telling the driver that he shouldn't even have tried to deliver it. Quote Link to comment Share on other sites More sharing options...
yorks5stringer Posted June 22, 2020 Share Posted June 22, 2020 Could have been worse, there could have been a Gretsch Bass inside...! 1 1 Quote Link to comment Share on other sites More sharing options...
petetexas Posted June 22, 2020 Author Share Posted June 22, 2020 (edited) Hi , Andertons do not have a replacement at the moment , 1 - 2 weeks , if their supplier has any in stock . Said I would wait . Pete Edited June 22, 2020 by petetexas Quote Link to comment Share on other sites More sharing options...
louisthebass Posted June 23, 2020 Share Posted June 23, 2020 On 22/06/2020 at 13:21, BassBunny said: Your contract is between you and Andertons so up to them to sort. Exactly - Andertons will have to claim from DHL. I spent 25 years in that industry, and times have certainly changed, not for the better... Quote Link to comment Share on other sites More sharing options...
petetexas Posted June 24, 2021 Author Share Posted June 24, 2021 Left it to Andertons , they sorted a replacement within 2 weeks . The thing l was really annoyed about was the way the driver placed the case with the damage hidden from my wife against the wall , so she could not see it . Never seen the driver since on our round . Quote Link to comment Share on other sites More sharing options...
Waddo Soqable Posted June 24, 2021 Share Posted June 24, 2021 If possible I'd always specify "Do not send by DHL". I've had problems with them more than once, stuff just vanishing seems a common one, I very recently had a GAK order like this... It was a " give me a refund now and you sort it between yourselves please" job... which they did, but would rather have had the item delivered in the first place as you'd expect.. Quote Link to comment Share on other sites More sharing options...
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