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KingPrawn

Contacting Phil Jones

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Hell all. 

Ive emailed their site a couple of times, without success. Has Anyone an alternative  email address and experience of customer service?  My lovely little double Four has stopped working. Not had it long and it’s never left the house. I’m hoping it’s the power supply. I’ve been trying to contact for advice. 

Thanks in advance

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I tried contacting the current UK distributor about a just out of warranty double 4 and didn't get any response, it works but at reduced volume,  I guess one half of power amp section has failed; didn't get much satisfaction with the shop that sold it to me either. I don't do FB otherwise I'd have been having a go at them both on there, seems like unless you call them out on social media many businesses don't care these days

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their customer service used to be really good but appears not to be what it was.

However, the volume of emails received by some companies is so big, you will never get a response.  Mrs Bumnote used to work for a multinational and they were 6weeks behind on regular emails last year.

If it were me I would phone, much more difficult to dodge a phone call

.

Selectron (UK) Ltd
Unit 17D Upper Field Road, Eurolink Industrial Centre, Sittingbourne, Kent ME10 3UP. England, UK
selectron-uk.co.uk
Tel: +44 (0)1795 419460
 
 

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17 hours ago, KingPrawn said:

Hell all. 

Ive emailed their site a couple of times, without success. Has Anyone an alternative  email address and experience of customer service?  My lovely little double Four has stopped working. Not had it long and it’s never left the house. I’m hoping it’s the power supply. I’ve been trying to contact for advice. 

Thanks in advance

If you can find someone with an external laptop battery that would at least confirm or deny your theory about the PSU. If you're anywhere near Ipswich you're welcome to come round and give it a try on my PSU, which is still working fine touch wood.

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