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Courier points system and courier issues


paul, the
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I hate Parcelforce but had to use them at a buyers request last week. I sent a bass to Finland and it arrived within 4 days, fine.... however, they were late picking it up, showed little customer service and were unfriendly. Though I guess they should get a +1 (reluctantly) for completing the delivery successfully I feel like giving them a ZERO for the overall process.

I also sent a guitar to the US a couple of weeks back by FedEx (48hr delivery) and that arrived safe & sound. Excellent timely pick-up, helpful & friendly staff and delivery within deadline. Excellent! +1

Edited by cetera
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+1 for UPS. They just delivered my Sadowsky Tokyo to Bassaussie in Portugal. It arrived in 1 piece, and within the quoted time. I dropped it off on Monday evening and their depot near Heathrow, and it arrived with Bassaussie on Thursday morning.

They also factor in insurance based on the customs value. My main problems in finding a courier was finding one that would insure to the full value of the bass.

Incidentally the only other time I've shipped an expensive bass was via UPS (although the buyer arranged the pickup and everything). It was a Wal 5 fretless and went to California in one piece.

To sum up, they may not be the absolute cheapest, but they appear to be efficent and competent, and offer adequate insureance cover (up to $50000)

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[i][b]Updated
[/b][/i]

Looks like UPS is a rising star.

Would love to see more exploration with [url="http://www.uksameday.net/"]UK SameDay[/url]. :- They could become the choice value(?) service.

Thanks for the input everyone.

Edited by paul, the
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+1 for UPS arranged online on Tues pm for a speaker cab (32kg) to be collected in London and shipped to Hull, they collected on Wed just after lunch and delivered thurs at 8.30am cost £30 inc 600 insurance.

-1 for DHL - failed to turn up to collect a speaker.


Cheers
John

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[i][b]Updated[/b][/i]

[quote name='ZPQ' post='79244' date='Oct 25 2007, 09:33 AM']+1 for UPS arranged online on Tues pm for a speaker cab (32kg) to be collected in London and shipped to Hull, they collected on Wed just after lunch and delivered thurs at 8.30am cost £30 inc 600 insurance.

-1 for DHL - failed to turn up to collect a speaker.
Cheers
John[/quote]

I'm glad someone mentioned DHL after I heard the quote below. I'm sorry for not posting it sooner. From now on, any relevant information I see on other threads I'll quote so that people can search within and make a more informed decision.

[quote name='Dodge' post='69263' date='Oct 3 2007, 09:35 PM']Just arrived home to find my Thomann order on my doorstep in full view, unsigned for.

That's £150+ worth of stock just waiting to be half-inched.

Idiots.[/quote]

That's referring to DHL, the thread is [url="http://basschat.co.uk/index.php?showtopic=6518&hl=Just+arrived+home+to+find+my+Thomann+order+on+my+doorstep+in+full+view"]here[/url].

Edited by paul, the
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  • 2 weeks later...

+1 for Interparcel, shipped a 1x12" combo amplifier (despite a slightly worrying entry in their Prohibited Items list: Magnetic and Ferromagnetic material). Picked up and delivered when they said. The shipment actually travelled with DHL, so perhaps some credit should go to them? £9 for a 20kg item, £5 insurance up to £250.

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[u][b]Updated[/b][/u]

[quote name='R,5,R,5...' post='84349' date='Nov 6 2007, 09:43 AM']+1 UPS (US --> UK). Had a (heavy) rack preamp sent over. No problems except for a one-day delay in delivering. Ended up not having to pay custom fees, but that was just sheer luck.[/quote]

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[quote name='paul, the' post='73828' date='Oct 13 2007, 03:03 PM']Nik, I've added you in as using UK SameDay rather than APC as the insurance policy is seemingly different.

Let me know if you agree or not.[/quote]
Just used APC again to ship a Peavey 410 from West Country to West Sussex.. Arrived safe and sound the next day and cost £31.00! Great service for an item that weighs 43kg...

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[quote name='silverfoxnik' post='88755' date='Nov 15 2007, 12:37 AM']Just used APC again to ship a Peavey 410 from West Country to West Sussex.. Arrived safe and sound the next day and cost £31.00! Great service for an item that weighs 43kg...[/quote]

Do you know if that was APC or UK SameDay?

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[quote name='paul, the' post='88765' date='Nov 15 2007, 03:32 AM']Do you know if that was APC or UK SameDay?[/quote]
It was APC but the depot in Gloucestershire:

NATIONWIDE EXPRESS SERVICES
UNIT C6
INNSWORTH TECHNOLOGY PARK
INNSWORTH LANE
GLOUCESTER
GL3 1DL
TEL: 01452 731858

They gave me a very similar quality of service as UK Sameday did...Excellent all round..

Nik

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  • 2 weeks later...
  • 3 weeks later...

[quote name='jono b' post='110550' date='Dec 29 2007, 02:49 PM']On the Interparcel website you have the option of using either interparcel or city link, are they part of the same company? and from what I've gathered, interparcel = good, city link = bad. Is interparcel a safe bet? I can get added insurance too i think.[/quote]

I don't know whether they are part of the same company or not; but I'd make the assumption that they probably don't use he same people to do the deliveries going by the reviews so far. Citylink is for account holders with, I think, a weekly minimum assignment requirement.


I don't think anyone is a safe bet but Interparcel seem very good, how you package will aid your chances. Under the link on the first page there are some links with differing evaluations ('BC thread 1' etc). If I were to send gear myself I'd use either UPS, Interparcel or APC (if they'll insure).


An interesting claims policy, though:

[quote name='paul, the' post='74030' date='Oct 14 2007, 02:27 AM']Interesting reading on the [url="http://www.interparcel.com/terms.php"]Interparcel Terms & Conditions page[/url]: :)

[i]In the rare event of damage all packaging must be kept for inspection by the carrier. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept any claim will be voided. Photographs of the internal and external packaging as well as the damaged item must be supplied to start a claim.[/i]

[i]In the event of damage repair costs must be supplied. If the item cannot be repaired then we would need this in writing from a specialist for the full claim amount to be considered.[/i]

And this I found surprising:

Loss or damage under the following conditions will not be covered:

[b]* Acts of God[/b]

* Consequences of war

* Insufficient packaging / Incorrect labelling

* Prohibited / Restricted Items - listed in our Help and information section[/quote]

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