redbandit599 Posted August 31, 2019 Share Posted August 31, 2019 Just wanted to say what a top bunch EBS are. I recently bought a Multidrive pedal second hand and the Ebay seller failed to mention it had 3 of it's four screws missing. I couldn't work out the size I needed so asked EBS via Facebook- a few days later I have four shiny new screws all the way from Sweden at no charge. Great stuff 😁 6 Quote Link to comment Share on other sites More sharing options...
TheGreek Posted August 31, 2019 Share Posted August 31, 2019 They used to be up the road from me in Letchworth.... I blew a fuse in my 350 head, couldn't find it, contacted the CS dept who took me through where it was and sent me 6, yes 6, replacement fuses FOC. Proper customer service. I've been looking for a good NeoGorm combo for a while now, nobody sells them on...there must be a good reason. 2 Quote Link to comment Share on other sites More sharing options...
Graham Posted August 31, 2019 Share Posted August 31, 2019 I had a problem with a Bass IQ pedal that I bought second hand, emailed them to see if they'd seen the problem before and if it could be fixed. One the directors emailed straight back to say that it probably needed the PCB swapping out, they had a spare there and if I covered the postage costs each way he was happy to change it over for free. I'm a big fan of their products and customer service 4 Quote Link to comment Share on other sites More sharing options...
Crawford13 Posted August 31, 2019 Share Posted August 31, 2019 I love hearing stories like this. 1 Quote Link to comment Share on other sites More sharing options...
dmccombe7 Posted August 31, 2019 Share Posted August 31, 2019 Excellent. That's the kind of silly wee thing that makes you appreciate a company. Its when they sort out even the trivial queries. Some bigger companies would simply ignore that or send you a price list to purchase the screws or fuses at extortionate inflated prices too. That's made me quite happy now. Dave 2 Quote Link to comment Share on other sites More sharing options...
fleabag Posted August 31, 2019 Share Posted August 31, 2019 Its a shame Andertons dont follow the EBS policies. 1 Quote Link to comment Share on other sites More sharing options...
LeftyJ Posted September 1, 2019 Share Posted September 1, 2019 EBS are top notch! I love their stuff. Quote Link to comment Share on other sites More sharing options...
Burns-bass Posted September 1, 2019 Share Posted September 1, 2019 Love stories like this too. I know Apple polarise opinion, but I had a similar experience with them in store which had made me a long-term fan. Quote Link to comment Share on other sites More sharing options...
ambient Posted September 1, 2019 Share Posted September 1, 2019 It’s unfortunate that we only tend to hear bad news stories about companies. Quote Link to comment Share on other sites More sharing options...
PlasmaZombies Posted September 1, 2019 Share Posted September 1, 2019 Love hearing stories like this. I once lost my keys for a Hiscox flight case so I emailed them to ask if it was possible to buy some from them. A few days later a new set of keys turned up in the post direct from Hiscox. Respect. Quote Link to comment Share on other sites More sharing options...
redbandit599 Posted September 1, 2019 Author Share Posted September 1, 2019 7 hours ago, ambient said: It’s unfortunate that we only tend to hear bad news stories about companies. Agreed - perhaps we should have a Good News thread? 🤔 Quote Link to comment Share on other sites More sharing options...
.gif.9ad672bb8b84505709f76b39c8c256ec.gif)
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.