KiOgon Posted August 20, 2019 Share Posted August 20, 2019 You would think getting a bass, amp, cab or practically anything delivered by couriers is hard work, you want to try getting a Mobility Scooter! Unbelieveable. Name and shame = SilverSprint Transport and Warehousing, advertised on ebay as specialists in mobility scooters etc.etc. They couldn't run a bath. 24th July I ordered a delivery after reading their BS on ebay. It took them until 13th August to collect it, it has sat in their warehouse since. Should have been delivered this morning 8.30 - 11.30 but no. I've been arguing online chat with them for practically 3 hours since, told it would cost me £224 extra to get it delivered tomorrow, then finally got a call from the company director. Many apologies and excuses, a £40 refund and promise of delivery Friday 9AM guaranteed! We'll see! 1 Quote Link to comment Share on other sites More sharing options...
franzbassist Posted August 20, 2019 Share Posted August 20, 2019 (edited) I know them well. They're just down the road from me, literally, and yet I've had nothing but trouble with them on the two occasions I've had to use them. Edited August 20, 2019 by franzbassist Quote Link to comment Share on other sites More sharing options...
KiOgon Posted August 20, 2019 Author Share Posted August 20, 2019 Oh dear 🤯 Quote Link to comment Share on other sites More sharing options...
knirirr Posted August 20, 2019 Share Posted August 20, 2019 38 minutes ago, KiOgon said: Many apologies and excuses, a £40 refund and promise of delivery Friday 9AM guaranteed! We'll see! Good luck! I'd hope they might manage it if it's gone as far as the director. This seems like a good opportunity to post to link to a somewhat vulgar game relating to couriers. 1 Quote Link to comment Share on other sites More sharing options...
paul_c2 Posted August 20, 2019 Share Posted August 20, 2019 With the right interface and software running on something not much more powerful than a Vic 20, it could probably deliver itself more efficiently. 1 Quote Link to comment Share on other sites More sharing options...
uk_lefty Posted August 20, 2019 Share Posted August 20, 2019 Feeling your pain but with DPD. 1st August they had to collect an item I was returning to Andertons. Wife is in a ll day expecting them, sat in the living room where she can see anyone coming up the drive. I get a text "nobody was in. Want to rearrange?" So i call them and call out their BS "Oh he says he couldn't find your road" Well houses were built there from 1960 so it WILL be on even the oldest sat nav. I tell them they're having a giraffe. Within ten mins some rude oik is at my door to collect the parcel. Today DPD van hares up my cul de sac Road where children play and signs clearly warn of this. Parks ON my neighbours front garden, gives over the parcel then WHEEL SPINS off the grass and down the road. Builders filmed it all. Will ask them to upload this to DPDs Facebook and just ask them "what the actual fook?!" 2 Quote Link to comment Share on other sites More sharing options...
TheGreek Posted August 20, 2019 Share Posted August 20, 2019 Must be regional...with the one exception (Yodel) I can recall, I rarely have issues with couriers. Effects pedal I ordered from ebay arrived (DPD) safely at my office earlier - signed for by a colleague. I'm working from home today so won't see it till tomorrow.. My sympathies gentlemen.. Quote Link to comment Share on other sites More sharing options...
paul_c2 Posted August 20, 2019 Share Posted August 20, 2019 In my experience, they have a good idea of how many parcels any given van driver can deliver in a day, say its 40. Then they'll allocate 50 parcels/day to a driver and the pressure is on to get them done, so inevitably shortcuts are made, packages thrown into upstairs windows, left under the mat etc. I stayed in recently for some parcels and they don't hang around - it transpires my next door neighbour had also been online shopping and I had a package left at mine; another courier waited literally 4 seconds at the door before trying another house etc. Its the modern way, everyone shops online and high street stores are declining badly, so it seems... Quote Link to comment Share on other sites More sharing options...
TheGreek Posted August 20, 2019 Share Posted August 20, 2019 Maybe this is the flaw in Online shopping which is shooting itself in the foot using the cheapest, unreliable couriers. Maybe there is a way back for personal shopping and High St stores after all... 2 Quote Link to comment Share on other sites More sharing options...
blisters on my fingers Posted August 20, 2019 Share Posted August 20, 2019 2 hours ago, paul_c2 said: In my experience, they have a good idea of how many parcels any given van driver can deliver in a day, say its 40. Then they'll allocate 50 parcels/day to a driver and the pressure is on to get them done, so inevitably shortcuts are made, packages thrown into upstairs windows, left under the mat etc. I stayed in recently for some parcels and they don't hang around - it transpires my next door neighbour had also been online shopping and I had a package left at mine; another courier waited literally 4 seconds at the door before trying another house etc. Its the modern way, everyone shops online and high street stores are declining badly, so it seems... I agree with everything you are saying, but I would double that amount of deliveries at least ! Quote Link to comment Share on other sites More sharing options...
franzbassist Posted August 20, 2019 Share Posted August 20, 2019 I came home last week to find DPD had left a £2.5k bass propped up against my front door...... 1 3 Quote Link to comment Share on other sites More sharing options...
Marvin Posted August 20, 2019 Share Posted August 20, 2019 I don't excuse what happens, but I thoroughly understand it. I was talking, quickly, to the guy who delivers for Hermes. His "patch" is huge, and he regularly gets just under 100 items a day. Approximately 50% of recipients will be out. If he doesn't get rid on day 1 he has to try again on day 2. Say he gets rid of some to neighbours, he could have another 35-40 on top of the 100ish he was already struggling to deliver. So he "doorsteps". That's the way it is. Corners aren't just cut, they're axed. It'll be an unpopular observation, however, online retailers use the cheapest courier because consumers don't want to pay for delivery. This just creates an ever downward spiral. 3 2 Quote Link to comment Share on other sites More sharing options...
KiOgon Posted August 20, 2019 Author Share Posted August 20, 2019 My case is slightly different, I chose a specialist courier, accepted their quote for a 'specialist job', £72 - not your average cheap as chips service. I don't have any problems (touch wood) with the regulars, Hermes, Yodel, DPD, TNT and others, even Royal Mail!! 3 Quote Link to comment Share on other sites More sharing options...
blisters on my fingers Posted August 20, 2019 Share Posted August 20, 2019 1 hour ago, franzbassist said: I came home last week to find DPD had left a £2.5k bass propped up against my front door...... Did you check the delivery on the DPD website? Who had signed for it? "franzbassist" (joking obviously, but your name obtained from the label) and a squiggle ?? If that is the case then it is a fraudulent delivery. Did you complain to DPD ?? Most people don't, they've received their items intact and still on their doorstep, luckily before some toerag has nicked it The drivers are under a huge amount of pressure to deliver X amount of parcels. In Y amount of time The management doesn't give an effing tOss as long as the depot is clear. Complain about this to DPD and ask them if it is acceptable for such a high value item to be left on a doorstep without a signature from the customer Quote Link to comment Share on other sites More sharing options...
uk_lefty Posted August 21, 2019 Share Posted August 21, 2019 I like the couriers who ask what day you will be in before setting their delivery schedules. Not foolproof but must surely be better than driving round hoping someone is in between 9 and 5 on a weekday. 1 Quote Link to comment Share on other sites More sharing options...
oldslapper Posted August 21, 2019 Share Posted August 21, 2019 We have regular delivery of specialist dog food. Several occasions of parcel “signed for” and left outside the front door, on a main road. I have all guitar related goodies delivered to work these days (no, not to hide anything ....) Quote Link to comment Share on other sites More sharing options...
ribbetingfrog Posted August 21, 2019 Share Posted August 21, 2019 After a parcel went missing UPS told me they allow drivers to leave “signed for “ parcels by a front door as the cost of replacing missing items is less than the cost of all the redeliveries. Quote Link to comment Share on other sites More sharing options...
Bass is the place Posted August 22, 2019 Share Posted August 22, 2019 DPD are a joke! They thought it was OK to dump a £450 computer in my recycling bin and NOT put a card through the door. They would have had a serious problem if it was bin day....idiots 1 1 Quote Link to comment Share on other sites More sharing options...
franzbassist Posted August 22, 2019 Share Posted August 22, 2019 On 20/08/2019 at 23:45, blisters on my fingers said: Did you check the delivery on the DPD website? Who had signed for it? "franzbassist" (joking obviously, but your name obtained from the label) and a squiggle ?? If that is the case then it is a fraudulent delivery. Did you complain to DPD ?? Most people don't, they've received their items intact and still on their doorstep, luckily before some toerag has nicked it The drivers are under a huge amount of pressure to deliver X amount of parcels. In Y amount of time The management doesn't give an effing tOss as long as the depot is clear. Complain about this to DPD and ask them if it is acceptable for such a high value item to be left on a doorstep without a signature from the customer I owe DPD an apology, it was DHL who left it on the doorstep. The delivery on the website says "Signed for by temiel on Saturday 03rd August 2019 at 09:02. Comment: None" No idea who temiel is... Quote Link to comment Share on other sites More sharing options...
blisters on my fingers Posted August 22, 2019 Share Posted August 22, 2019 I work in the courier industry -- this kind of thing is totally unacceptable. However I would suggest that the fault does not always lie with the drivers, but the pressure they are under from local management, which has filtered down from the next layer up the management chain, right up to and including the bean counters. The Magic Bean counters. With their Magic Wands, zero knowledge of practicalities, zero knowledge of the industry, their own pay determined by bonuses. And so it continues - Upper management knows it is bollox -Local management know it is bollox- drivers know etc. In the end you have a parcel left on a doorstep because the driver is working to an unrealistic schedule, but the bean counters have achieved their target. And are enjoying their bonus, at your expense. Meanwhile the driver starts another days work Don't blame the messenger Quote Link to comment Share on other sites More sharing options...
bartelby Posted August 23, 2019 Share Posted August 23, 2019 8 hours ago, franzbassist said: I owe DPD an apology, it was DHL who left it on the doorstep. The delivery on the website says "Signed for by temiel on Saturday 03rd August 2019 at 09:02. Comment: None" No idea who temiel is... probably the driver... Quote Link to comment Share on other sites More sharing options...
paul_c2 Posted August 23, 2019 Share Posted August 23, 2019 I imagine an experienced courier driver would have built up the ability to sign names in a number of distinctly different handwritings. They've probably forgotten how they do their own signature. Quote Link to comment Share on other sites More sharing options...
Teebs Posted August 23, 2019 Share Posted August 23, 2019 Any news @KiOgon ? Hopefully good news... Quote Link to comment Share on other sites More sharing options...
Marvin Posted August 23, 2019 Share Posted August 23, 2019 On 20/08/2019 at 22:21, KiOgon said: My case is slightly different, I chose a specialist courier, accepted their quote for a 'specialist job', £72 - not your average cheap as chips service. I don't have any problems (touch wood) with the regulars, Hermes, Yodel, DPD, TNT and others, even Royal Mail!! £72?!? Given what's happened that's tantamount to daylight robbery. I think we'd all expect them to "red carpet" whatever they were delivering. Hope this is resolved for you very soon. Quote Link to comment Share on other sites More sharing options...
KiOgon Posted August 23, 2019 Author Share Posted August 23, 2019 Finally delivered 11:00 today. The scooter is perfect, only 11 miles on the clock, never even been charged from new and had 70% in the batteries 🤯 I love a bargain, it's actually for Kaz, she's thrilled to bits with it 👍 After CEO of company promised 09:00, I messaged him at 10:20, he replied the driver was on the way, he would contact him and let me know. Driver turned up at 11, all was good but what a shower of shyte Silver Sprint are. P1553D off that I can't leave feedback on their ebay account because after the initial enquiry and quotation via their advert, you are then directed to their website to fill in a order form. No trace of the deal on ebay, no feedback facility on their website, no mention of them on TrustPilot and only a unused out of date facebook page that I found so far. Shysters! 1 Quote Link to comment Share on other sites More sharing options...
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