Arrogant shop staff make my blood boil

[mewsie]

[quote name='AM1' post='361518' date='Dec 22 2008, 10:43 PM']This is an illogical leap... (snip)[/quote]

At the same time, AM, Alex and MacDaddy have discussed it and the issue is resolved to the point where MD is happy to edit his original post.

At times many of us say things we choose to edit or even retract and if MacDaddy and Alex are happy that seems like a good result.

[thegallery]

[quote name='mewsie' post='361535' date='Dec 22 2008, 11:09 PM']At the same time, AM, Alex and MacDaddy have discussed it and the issue is resolved to the point where MD is happy to edit his original post.

At times many of us say things we choose to edit or even retract and if MacDaddy and Alex are happy that seems like a good result.[/quote]


Exactly... enough said... anyway back to arrogant shop staff....

alex

[leschirons]

[quote name='MacDaddy' post='360165' date='Dec 21 2008, 01:29 PM']maybe they are money laundering fronts for organised crime? [/quote]

For 90% of the music shops I knew in the UK, selling musical instruments WAS organised crime.

I went to one place that "used" to be in Wapping high street and like another BC'er was treated to some dickhead flashing off his repetoire at me before he'd let me touch the bass I wanted to try. I was in two bands at the time and he wasn't in any. Say it all.

Bad stock levels and slightly dearer prices could even be overlooked if staff treated you properly and understood who the customer was. It goes a long way with me.

[budget bassist]

[quote name='AM1' post='361518' date='Dec 22 2008, 10:43 PM']This is an illogical leap.

Asking someone, quite reasonably, to qualify their statements, in the context that they are potentially damaging to a business, does not mean I am not calm.

In any professional occupation, if someone makes ambiguous comments, which are potentially detrimental to business interests, then they should expect to qualify those comments, by providing details.

If someone is going to accuse a shop of lying to them in such a black and white manner, then it is only reasonable to expect details to be provided, then, rightfully, potential customers can make up their own minds as to the facts.

Without the facts, the allegation is unsubstantiated and indeed potentially damaging.

This is a basic tenet of business.

Regards

AM[/quote]
personally, i think that if it's been sorted, it's none of your business what happened.

Edited December 22, 2008 by budget bassist

[MacDaddy]

[quote name='thegallery' post='361536' date='Dec 22 2008, 11:19 PM']Exactly... enough said... anyway back to arrogant shop staff....

alex[/quote]
+1

[LukeFRC]

[quote name='AM1' post='361498' date='Dec 22 2008, 10:25 PM']When everyone complained about the Bass Merchant, they did not make ambiguous complaints with no basis. They made categorical statements with substantive issues detailed, i.e. lazy shop staff, not being allowed to try basses, etc etc.[/quote]

I think it was "the bass cellar" in London folk were making coments about, "the bass merchant" is in colchester essex. It used to be run by a man called Mike and now a freindly guy called darren. and Ive not hear anything bad about them.

Mike sold me a amp he had way below the trade price, so kudos to them.

[timloudon]

[quote name='AM1' post='361498' date='Dec 22 2008, 10:25 PM']You still haven't explained what actually happened, just made an initial strongly worded post then revised it, without any details about what the original issue was.[/quote]

I think that's a bit of an unfair statement.

I would like to point out something from a previous post of yours: 'it is an inherent mistrust issue with extremely valid underpinning reasons', in relation to doctors being 'c*nts'.

In the topic, you made this initially strongly worded post and didn't give specific details. I'm sure Mac Daddy doesn't want to go into specific details, but I'm sure they're valid too.

[AM1]

[quote name='timloudon' post='361619' date='Dec 23 2008, 01:06 AM']I think that's a bit of an unfair statement.

I would like to point out something from a previous post of yours: 'it is an inherent mistrust issue with extremely valid underpinning reasons', in relation to doctors being 'c*nts'.

In the topic, you made this initially strongly worded post and didn't give specific details. I'm sure Mac Daddy doesn't want to go into specific details, but I'm sure they're valid too.[/quote]

Tim

The example is not a valid comparison - I was not making *specific* comments about a *specific* business, but rather generic comments about a profession, which is my opinion and not expressed as factual commentary against any one individual or company.

For obvious reasons, sometimes personal details are inappropriate on public internet forums. I did provide relevant details in that I stated that mistakes made by doctors have previously nearly cost me my life, several times. That is more than enough detail in the context of that particular discussion.

Without a big semantic debate, if I am in the wrong, I put my hands up and admit it.

Everyone's professional integrity is different.

I just see the power of the internet and it's implications for specialist businesses (and us, the customer), as being particularly important and therefore sometimes unclear statements warrant being challenged.

I'm out of this now, too busy, enjoy your Christmas, hope Santa brings something good.

Bye for now

Regards

AM

Edited December 23, 2008 by AM1

[WarPig]

wow, just wow.

[misrule]

[quote name='bremen' post='360801' date='Dec 22 2008, 11:16 AM']If a 21-year-old strolled over to me and showed me his bank statement I'd think he was such a w@nker that I wouldn't want to have to do business with him anyway.[/quote]
Whatever they think of rich w@nkers personally, retailers have to remember that these people pay their bills -- more so than ever these days.

I've had loads of run-ins due to my scruffy appearance and skinhead haircut. Staff at a posh Regent Street shoe shop once refused to serve me -- though you'd have thought badly-dressed people might be most in need of decent shoes. I also had trouble with an arrogant, rude deputy manager at the climbing/trekking store Snow & Rock. He apparently had form and was sacked after I complained about him. I felt no guilt whatsoever -- he deserved to be out on his a**e.

People like him -- and many music shop staff -- deserve the Ab Fab line: "You only work in a shop, you know. You can drop the attitude."

Cheers

Mark

[Moody]

I struggle with buying basses due to being lefty - so generally, I've bought online. However, given how this thread has gone, I'll defo check out the Bass Gallery next time I am down in that there London.

AM, I think your experience with the Gallery is more akin to the general experience from what I have heard, I think the exchange between MacDaddy and Alex goes to prove this further! I think its terrific that Alex obviously cares enough to come on here and sort out/correct whatever happened - and obviously to MacDaddy's satisfaction as he was more than happy to edit his original post (which I missed). Personally, I'm not bothered what actually happened, it would be the efforts to correct the situation I care about.

Too many retailers simply don't give a flying toss. For example: Solo Music in Stapleford, Notts. Arrogant w*nkers, went to buy a tambourine for our vocalist and some strings for me, and got the piss royally taken out of me - I'm sorry, but it is unacceptable.

[NJE]

I am sure i may have mentioned this in another thread but I remeber back when I was 17 my friend and I went in Cranes in Cardiff to buy him a new guitar amp. He wanted a fender hotrod valve amp which was around £600 and he had cash on him. Cranes took no interest and when we enquired about fender amps the assistant just said "dont have any" and walked off, di dnot even try to suggest or reccomend anything. We then went to Gamlins down the street and they had an amp in stock and we played it and he was all set for buying it when the miserable old bag who owns/works there came over and told us to turn it off and put the guitar back because there were important customers which were a boy and his dad and were looking at a £100 starter pack. my friend was so annoyed he walked up to the one nice guy that worked there and told him he had £650 cash to buy an amp and because of the way the woman had treated him he would not be buying from them. We ordered online and got it next day delivery for £50 less than the shop.

Just a note to anyone who goes to Cardiff, dont touch either shop with a barge pole, that was 8 years ago and th staff are still rude and ignorant in both shops. I went in to Gamlins a couple of weeks ago to ask about the Squier deluxe active Jazz V. They had one in stock and when I asked about getting a black or white one was told that Squier dont make one thats the only one, but its cool it looks vey Jaco.....great well done that man.