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Buying British.


Chienmortbb
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I see a lot of posts about problems with amps. Where the manufacturer is based outside the UK, the support is sometimes less than ideal. 

I have had fantastic support from both Ashdown and Marshall ( I assume their support of Eden is good too).

So how good are Blackstar, Orange and Matamp? Are there any distributors in the UK that are worthy of note? 

 

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Although it was a guitar amp, the Matamp I used to own was a superb piece of kit, and the customer service was brilliant.

After a year, I ordered a replacement face plate for the amp. When it was ready, I took the amp over to the factory, they fitted it, checked the amp over, and then didn't charge me a penny for any of it. Must have been there a good couple of hours minimum. Good craic, excellent service.

Added to the fact that they also sourced a specific vinyl to cover the amp & cabs especially for my order.

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2 hours ago, Chienmortbb said:

All good to hear.  To be fair I was hoping for some shining examples of customer service from distributors too. 

When my Mesa 400+ was playing up Mesa Boogie, Westside and the Bass Centre did a very good job of looking after me.

I don't see lots of posts about problems with amps where manufacturers and distributors have failed the customer. There are a few but probably less that I would expect.

Edited by chris_b
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