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dougal

Barefaced post-sales support

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I've got me a compact from 2013 that's been a pretty stable companion. 

It's developed a fault where by the sound drops in & out and varies from clean to distorted. 

I don't think I've done anything particularly nasty to it in the past couple of weeks. 

Two questions: has anyone had a problem similar to this? and, has anyone got experience in post-sales support from barefaced ? 

Next gig is the 17th November so I need to get something sorted pretty quickly...

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Barefaced customer service is excellent, I`m sure they`ll be able to offer some advice pretty quickly

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8 hours ago, Lozz196 said:

Barefaced customer service is excellent, I`m sure they`ll be able to offer some advice pretty quickly

Totally agree, they were amazing when I had a problem.

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Alex has just replied to my e-mail in person. 

I shall try what he suggests and see!

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Problem solved (I think).

Only had to go as far as the speakon connectors: one of the yellow clips was lose: two minutes of gentle crimping with some pliers and it all seems to be functioning correctly again.

 

1201033934_2018-11-0722_07_07.thumb.jpg.530e907528010e07e9c53f1c496084a7.jpg

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You might consider putting some sealing foam where the Speakon mates with the cabinet.

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A good result....my gigging mantra is to check wiring first before assuming the worst.

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