torby Posted May 6, 2018 Share Posted May 6, 2018 Ok, bit of a dilemma, purchased brand new from a well known music store (quite a distance away so had to be mail order) an Ashdown Combo 2x10 version 300 watt. On first use (a small wedding gig) after an hour it cut out, no sound, no lights no nothing, vu meter not lighting at all. let it sit for 30 minutes during the break then switched on for second half, played one song and it dies again. so here’s the problem, if I return as”faulty” in my experience I can already see a guy in the warehouse banging out an AC DC tune, sounding great and saying “no problem” , but I already know it will take at least a minimum of an hour before (if even that) the amp switches off again. I play every weekend but I can’t afford to wait a week every time it has to be returned because of an “intermittent” fault that might not show until the third return! as there’s a stretch of water involved in the return and the typical problems with returning gear with “intermittent faults”, “sorry mate could find nothing wrong” am I better returning under the distance selling regulations (yes it will cost me to return probably) and I hate to do that because when it worked, I loved the sound?... get a refund? buy a different amp? or go down the “faulty” route? sadly trust pilot for this firm are a bit of a mixed bag, so there’s no real way of determining how good a company they are. in my situation, what would you be inclined to do? Really a bit of a dilemma. if this is the wrong section, can a mod move please? Quote Link to comment Share on other sites More sharing options...
T-Bay Posted May 6, 2018 Share Posted May 6, 2018 Give them a call and explain what has happened. Say you want a replacement not a repair - reasonable as it’s new. If they don’t play ball return under distance selling rules and look elsewhere. 1 Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted May 6, 2018 Share Posted May 6, 2018 Also message Ashdown to see if this is a fault they`re aware of, and if they can advise as to how to progress. I`ve found them excellent on customer service issues and having their advice to provide the seller with could be a real help. 2 1 Quote Link to comment Share on other sites More sharing options...
torby Posted May 6, 2018 Author Share Posted May 6, 2018 Hi T-Bay, thanks for your reply, I’m just worried if I say it’s faulty and they can’t get it to fail will I be stuck on Groundhog Day going back and forth with them not able to find the fault. lozz196, that sounds like a plan as well, it must be an older model as it’s not on the Ashdown site, plus it looks like it was delivered to the retailers warehouse over a year ago, on closer inspection, there seems to be bits where the tolex wasn’t glued properly,a wee tear on the base of the unit and a screw had come out of the corner protection, maybe I’m just looking too closely at it now because of what has happened and I’m just disillusioned....or maybe I’m thinking, this isn’t a new unit and this has happened to the previous buyer ( must check the serial numbers on the box) but if I return it, I wouldn’t want this to happen to anyone else...I’m just getting paranoid now....lol it did sound great and for £299 was good value...but if reliability is a problem. a few friends at the wedding have said maybe it was a bit of false economy and I should look at MarkBass or something....Spose it could’ve happened because I’ve changed from guitar to bass and the gods are against me. Quote Link to comment Share on other sites More sharing options...
Woodinblack Posted May 6, 2018 Share Posted May 6, 2018 16 minutes ago, torby said: it did sound great and for £299 was good value...but if reliability is a problem. a few friends at the wedding have said maybe it was a bit of false economy and I should look at MarkBass or something....Spose it could’ve happened because I’ve changed from guitar to bass and the gods are against me. Well, its not good value if it doesn't work Having said that, I doubt it is an Ashdown amp thing specifically, things can and do fail when they are new, from all brands. I would sent it back as faulty, as it is faulty, describe the fault, that after an hour it cut out, so it cuts out when hot, then not accept anything other than a replacement or a refund if they can't replace. No reason you have to worry about how you approach it, if they know it cuts out after an hour they are either going to just send it back to the manufacturer (most likely) or test it for an hour (unlikely). 1 1 Quote Link to comment Share on other sites More sharing options...
Cosmo Valdemar Posted May 8, 2018 Share Posted May 8, 2018 Defnitely approach Ashdown if the shop can't (or won't) help. In fact I would probably go straight to them. They've always gone out of their way to help me in the past. 1 1 Quote Link to comment Share on other sites More sharing options...
LewisK1975 Posted May 8, 2018 Share Posted May 8, 2018 2 hours ago, Cosmo Valdemar said: Defnitely approach Ashdown if the shop can't (or won't) help. In fact I would probably go straight to them. They've always gone out of their way to help me in the past. Yep - Ashdown are a fantastic company to deal with. 1 Quote Link to comment Share on other sites More sharing options...
fretmeister Posted May 8, 2018 Share Posted May 8, 2018 How long have you had it? 1 Quote Link to comment Share on other sites More sharing options...
ped Posted May 8, 2018 Share Posted May 8, 2018 @Ashdown Engineering are very helpful here. 1 Quote Link to comment Share on other sites More sharing options...
Bigwan Posted May 9, 2018 Share Posted May 9, 2018 Victim of the bathtub curve @torby. Quote Link to comment Share on other sites More sharing options...
Jack Posted May 9, 2018 Share Posted May 9, 2018 Video the failure with your phone? 1 Quote Link to comment Share on other sites More sharing options...
Marvin Posted May 9, 2018 Share Posted May 9, 2018 I'd be inclined to go ask for a refund myself. That said, if it's the 'long distance retailer' I think it is, then I had to return a faulty item to them. They were very good. Very prompt and the issue was fixed. All told, I think it was less than 2 weeks to sort out and that included transit time. It was much better than the service I received from a local music store. Still, I'd go for a refund. 1 Quote Link to comment Share on other sites More sharing options...
Ashdown Engineering Posted May 9, 2018 Share Posted May 9, 2018 Hi Torby, That's not good. Can you let us know a few more details and we will have a look at what we can do to get you sorted. Amp Model - Serial Number - Date Purchased - Retailer purchased from - 8 1 Quote Link to comment Share on other sites More sharing options...
Ashdown Engineering Posted May 9, 2018 Share Posted May 9, 2018 Also where are you based? Would likely be much easier and in fact better for us to sort directly for you rather than shipping unnecessarily to the retailer and back etc if they are a distance away as you say... 8 1 Quote Link to comment Share on other sites More sharing options...
Kevin Dean Posted May 9, 2018 Share Posted May 9, 2018 Hi Torby , you said a stretch of water as involved , If you are on the IoW you can borrow one of my Ashdown rigs until you get yours sorted , plus I'm going over next week & could possibly take it down to the Ashdown chaps or get a friend who does amp repairs to cast an eye over it , if that's any help . 1 1 Quote Link to comment Share on other sites More sharing options...
Musicman20 Posted May 11, 2018 Share Posted May 11, 2018 Great to see Ashdown on it! 2 1 Quote Link to comment Share on other sites More sharing options...
EBS_freak Posted May 11, 2018 Share Posted May 11, 2018 What’s happening then? Good to see the Ashdown crews customer service in action! They’ll get you back on the road in no time! 2 1 Quote Link to comment Share on other sites More sharing options...
LewisK1975 Posted May 11, 2018 Share Posted May 11, 2018 1 hour ago, EBS_freak said: What’s happening then? Good to see the Ashdown crews customer service in action! They’ll get you back on the road in no time! Noticed this a couple of times lately - folks take the time to put the post up and then disappear and don't respond to any of the advice/help... 1 2 Quote Link to comment Share on other sites More sharing options...
Ashdown Engineering Posted May 11, 2018 Share Posted May 11, 2018 4 hours ago, LewisK1975 said: Noticed this a couple of times lately - folks take the time to put the post up and then disappear and don't respond to any of the advice/help... Does seem odd... maybe he's taken advantage of a last minute holiday and is out of reach? Torby if you are there and this is genuine then lets get you sorted... 1 Quote Link to comment Share on other sites More sharing options...
Huge Hands Posted May 11, 2018 Share Posted May 11, 2018 (edited) Hi Torby, I wouldn't worry too much yet, I recently sold my trusty 14 year old MAG300 2x10 combo on here about a year ago and when it arrived, the buyer said it was dead. This had never happened to me before. Thankfully he was willing to open it up and found an internal spade connector on the mains side had fallen off in transit. It might be something as simple as that being loose. I know it is not what you want in a new cab, but I'm sure Ashdown will sort you out. If it's any consolation, I paid a lot more than that each for my two "boutique" Barefaced cabs and have no end of issues with the Tolex peeling, and Alex just keeps fobbing me off..... Edited May 11, 2018 by Huge Hands 1 2 Quote Link to comment Share on other sites More sharing options...
EBS_freak Posted May 11, 2018 Share Posted May 11, 2018 Are you sure it’s not you looking at it incorrectly? 2 Quote Link to comment Share on other sites More sharing options...
molan Posted May 11, 2018 Share Posted May 11, 2018 1 hour ago, Huge Hands said: If it's any consolation, I paid a lot more than that each for my two "boutique" Barefaced cabs and have no end of issues with the Tolex peeling, and Alex just keeps fobbing me off..... A Barefaced with peeling Tolex, surely not, next you’ll be telling us that the edges chip really easily, the handles are coming loose and there’s a strange rattling noise inside the cab. . . 1 Quote Link to comment Share on other sites More sharing options...
EBS_freak Posted May 11, 2018 Share Posted May 11, 2018 Just don’t mention the feet. 1 Quote Link to comment Share on other sites More sharing options...
mcnach Posted May 11, 2018 Share Posted May 11, 2018 3 hours ago, EBS_freak said: Just don’t mention the feet. You and your fetishism... 1 Quote Link to comment Share on other sites More sharing options...
Kevin Dean Posted May 12, 2018 Share Posted May 12, 2018 17 hours ago, EBS_freak said: Just don’t mention the feet. Or the handles ....oh . 1 Quote Link to comment Share on other sites More sharing options...
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