Avoid shipping anything musical with Myhermes

[EssentialTension]

[quote name='BetaFunk' timestamp='1400084027' post='2450604']
The best courier is the one that gets your item there safely and on time and the worst courier is the one that delivers your item damaged or it goes missing. They are all much about the same and i've used them all. I have had great and appalling results with Interparcel for example where they have delivered on time and also where the item went 'missing' only for it to turn up SEVENTEEN days later! They are all as good and bad as each other. All you can do is keep your fingers crossed and hope.
[/quote]
But aren't Interparcel merely a broker. They send your parcel with one of the following couriers as shown on their website:
[url="http://www.interparcel.com/couriers/ups.php"][b]UPS[/b][/url] [url="http://www.interparcel.com/couriers/tnt.php"][b]TNT[/b][/url] [url="http://www.interparcel.com/couriers/fx-express.php"][b]FedEx Express[/b][/url] [url="http://www.interparcel.com/couriers/parcelforce.php"][b]Parcelforce[/b][/url] [url="http://www.interparcel.com/couriers/dpd.php"][b]DPD[/b][/url] [url="http://www.interparcel.com/couriers/post-nl.php"][b]Post NL[/b][/url] [url="http://www.interparcel.com/couriers/city-link.php"][b]City Link[/b][/url] [url="http://www.interparcel.com/couriers/hermes.php"][b]Hermes[/b][/url] [url="http://www.interparcel.com/couriers/collect-plus.php"][b]Collect Plus[/b][/url] [url="http://www.interparcel.com/couriers/ets.php"][b]ETS[/b][/url] [url="http://www.interparcel.com/couriers/citysprint.php"][b]CitySprint[/b][/url]

[KingBollock]

In the last house we lived in we had problems with parcel deliveries because it was difficult to park near the house and the road was too narrow and busy to just stop in the road for any amount of time. They would pull up, jump out and just stick a card through the door without knocking. I actually answered the door as one of them stuck the card through the door. He looked suitably shamed, having in turned bright red, he went and got my parcel and not a single word passed between us. It was quite funny. Fortunately we were only there for six months.
We don't have the same problem here. We have a drive that they can pull up to (though they don't pull right onto the drive, even though it is actually illegal to park across the entrance because there is a zebra crossing right there). They don't bother knocking, they just put everything in the utility room, accessed at the side of the house, where it is safe.

The worst delivery we had was back when we lived in the Midlands. We had £300 worth of soap delivered, but they didn't put a card through the door and hid the parcel under a bush behind the wheelie bin in the front garden. It was there for two weeks before we found it. It had been a very wet fortnight and the soaps ended up as one huge lump. Fortunately the place we bought it from replaced it without fuss.

[Jellyfish]

I worked at a place that was an agent for MyHermes, and used it for sending a lot of drum-related equipment. I was wary because, as a few have pointed out, [b]musical instruments are prohibited[/b][b] so by sending them through MyHermes, you're taking a risk[/b] but in the end, they arrived at their destinations fine. It will probably depend on the area rather than the company itself but my experiences with them have been flawless and I'd happily use them again.

[BetaFunk]

[quote name='EssentialTension' timestamp='1400091246' post='2450700']
But aren't Interparcel merely a broker. They send your parcel with one of the following couriers as shown on their website:
[url="http://www.interparcel.com/couriers/ups.php"][b]UPS[/b][/url] [url="http://www.interparcel.com/couriers/tnt.php"][b]TNT[/b][/url] [url="http://www.interparcel.com/couriers/fx-express.php"][b]FedEx Express[/b][/url] [url="http://www.interparcel.com/couriers/parcelforce.php"][b]Parcelforce[/b][/url] [url="http://www.interparcel.com/couriers/dpd.php"][b]DPD[/b][/url] [url="http://www.interparcel.com/couriers/post-nl.php"][b]Post NL[/b][/url] [url="http://www.interparcel.com/couriers/city-link.php"][b]City Link[/b][/url] [url="http://www.interparcel.com/couriers/hermes.php"][b]Hermes[/b][/url] [url="http://www.interparcel.com/couriers/collect-plus.php"][b]Collect Plus[/b][/url] [url="http://www.interparcel.com/couriers/ets.php"][b]ETS[/b][/url] [url="http://www.interparcel.com/couriers/citysprint.php"][b]CitySprint[/b][/url]
[/quote]
Yes but if you send through them then you deal solely with them. You can choose the carrier but your contract is with Interparcel and NOT the carrier.

I've used nearly all of the couriers and they are all about the same in my experience. Sometimes they are great and sometimes they are awful.

[discreet]

[quote name='KingBollock' timestamp='1400092555' post='2450717']
We had £300 worth of soap delivered, but they didn't put a card through the door and hid the parcel under a bush behind the wheelie bin in the front garden. It was there for two weeks before we found it. It had been a very wet fortnight and the soaps ended up as one huge lump.
[/quote]

Should I ask why you ordered £300-worth of soap? A particularly dirty weekend, perhaps?

Edited May 14, 2014 by discreet

[BassTractor]

[quote name='discreet' timestamp='1400094530' post='2450742']
Should I ask why you ordered £300-worth of soap? A particularly dirty weekend, perhaps?
[/quote]

Use your cell, Mark! It was high-end soap. £150 a piece.
(Notice this posh lot actually had a wheelie bin! )

[discreet]

[quote name='BassTractor' timestamp='1400095128' post='2450759']
It was high-end soap. £150 a piece.
[/quote]

So for up-market filth, then?

[KingBollock]

[quote name='discreet' timestamp='1400094530' post='2450742']


Should I ask why you ordered £300-worth of soap? A particularly dirty weekend, perhaps?
[/quote]
It was fancy craft soaps, with petals and stuff in them. They come in large bricks which you cut up and sell. My wife had a stall selling that kind of thing.

[discreet]

[quote name='KingBollock' timestamp='1400095798' post='2450773']
It was fancy craft soaps, with petals and stuff in them.
They come in large bricks which you cut up and sell. My wife had a stall selling that kind of thing.
[/quote]

Don't like that explanation. It sounds far too reasonable.

[KingBollock]

[quote name='discreet' timestamp='1400096787' post='2450792']


Don't like that explanation. It sounds far too reasonable.
[/quote]
All right, you've got me! I have a terrible compulsion to eat soap every time I swear, having been forced to do so as a child, and my wife likes me to talk nasty in the bedroom.

Edited May 14, 2014 by KingBollock

[discreet]

[quote name='KingBollock' timestamp='1400097400' post='2450810']
All right, you've got me! I have a terrible compulsion to eat soap every time I swear, having been forced to do so as a child, and I have a foul mouth!
[/quote]

Ha! I knew it would be something interesting or disturbing! This is both!!

[KingBollock]

[quote name='discreet' timestamp='1400097463' post='2450812']


Ha! I knew it would be something interesting or disturbing! This is both!!
[/quote]
Bugger, you replied before I edited my post to better satisfy you!

Edited May 14, 2014 by KingBollock

[gapiro]

As has been said in this thread already. They generally seem to use guys in cars and vans on a self employed basis. The guy for them that delivers to us is a really nice guy with a gammy leg. He lives round the corner and always delivers to us last on way home as he knows that we are out working til 5 and it's not worth the effort for a failed delivery on his part.
It seems to vary massively

[Annoying Twit]

MyHermes completely depends on the local person doing the delivery. At the moment, we have a person who is reasonable. However, many people have had nightmare interactions with MyHermes. Personally I'd be prepared to tip our delivery person £1 each time (which isn't much, but quite a bit more than they get from MyHermes) if they would text or email us when we have a package so that we can tell them when they're available.

[itsmedunc]

It could only be them

http://www.mirror.co.uk/news/weird-news/your-parcel-roof-deliveryman-abandons-4033898#.U-fDdyghzdk

[MarkG3]

[quote name='itsmedunc' timestamp='1407697957' post='2523153']
It could only be them

http://www.mirror.co.uk/news/weird-news/your-parcel-roof-deliveryman-abandons-4033898#.U-fDdyghzdk
[/quote]

Wtf??? Seriously wtf?

[bassbiscuits]

Unfortunately I'm resurrecting this thread with another horror story about Hermes. A parcel which was sent to me a week ago showed up on the My Hermes tracker as having been delivered and signed for yesterday morning at my local drop off point. Except the guy at the shop reassures me nothing for me has come in, let alone been signed for.

I hadn't received any confirmation from the shop or Hermes either to say it had arrived.

Later that day the tracking info updates again to say its now been delivered to somewhere else during that afternoon. Again, i've got no idea where - seems to be making its way round the country.

The clever guess is that they've made no attempt to deliver it and just sent it back to the sender, who I've tipped off that it may arrive back with him shortly.

A local Hermes rep lives nearby and i've asked them if they use their contacts to try to intercept and redirect it on route. I've also emailed the Hermes customer service dept (of course there's no actual phone number....)

Absolutely piss poor performance from Hermes i'm afraid.

If it gets satisfactorily resolved I'll update this post in the interests of fairness, but as it stands they're not a firm i'd recommend to anyone.

[Happy Jack]

I take it you checked the roof and gutter first?

[discreet]

Bad luck. I've had rubbish service from myHerpes on more than one occasion, and if I buy anything on here I make a point of asking the seller not to use them.

[bassbiscuits]

[quote name='Happy Jack' timestamp='1438695381' post='2836456']
I take it you checked the roof and gutter first?


[/quote]

ha ha yeah - the thing is they haven't even got my home address on the parcel cos I got it sent to the local drop-off point newsagents "...[i]because it would be easier....."[/i]

sounds like they just couldn't be bothered to deliver it and its gone back to the depot.

Spectacularly pointless crap service all things considered.

[bassbiscuits]

[quote name='discreet' timestamp='1438696298' post='2836464']
Bad luck. I've had rubbish service from myHerpes on more than one occasion, and if I buy anything on here I make a point of asking the seller not to use them.
[/quote]

Don't blame you at all. I've never had any probs with other couriers (tho i accept that it must happen from time to time) but this one seems dreadful.

I first complained to their customer services yesterday and got the response that "I had received it earlier today."

Yeah thanks, that really answers my question.

[bassix]

I have sent a few basses through them and had no issues, I think I may reconsider in the future.

[Slipperydick]

All my ebay listings carry the line " I will send insured by reputable courier & I promise not to use Hermes"

The OP was lucky to get a reply even if it was a refusal to pay out, they just ignored my complaints and claims.

[bassbiscuits]

UPDATE - the parcel has now been delivered to my house by my helpful neighbour, who is a Hermes employee. I haven't seen it yet but apparently its in good condition etc, so i'll check when I get home.

However I still haven't heard anything more from MyHermes investigations dept despite both myself and the sender chasing them.

I'm just glad its arrived.

But suffice to say, they won't be getting any more business from me.

[CHW]

I have to say that in over 100 parcels we've only ever had one issue, and it wasn't with the delivery team at either end. I was I suspect a pretty catastrophic error in a distribution centre where our parcel was, in all likelihood, crushed by a forklift or bigger.

My mrs regularly sends Emma Bridgewater pottery, and like instruments, it is one of their banned items.