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Aleks Siskin

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Everything posted by Aleks Siskin

  1. Long story short. I ordered synth from DV247 uk website. It was in stock in their Germany warehouse and they will ship it from there(info AFTER payment). Few days before delivery on UPS website tracking appeared message: pay £120 pounds import fee. I was a bit annoyed and called dv247 to ask what is going on. They suggested to pay the fee and send the invoice to them which I denied. They then said they will try to sort it out and call me back. Call never happened. So I called them back 2 days later to check what’s going on and dv247 said they proceeded with payment themselves and I should be able to receive parcel in a few days. Few days later still nothing and message on ups website still same: pay import fee. After a few days of calls to dv247 finally I had a delivery date arranged. Upon delivery ups driver demanded me to pay import fee and threatened me with police! I was shocked. UPS CS told me that yes, it is right and I have to pay the fee otherwise they involve police(?) BS. Last call to DV247 made after delivery attempt and they back UPS too saying that payment for the fee still pending and what they can do is to pay again(?) BS. So now my parcel god knows where, payment for import fee still pending and I was treated like a criminal. Well done DV247, well done UPS.
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