That is a most peculiar fault on the 12AX7 and if the HT is indeed 390V then that is not too great. I've designed a few valve amps and tend to have the voltages down at 240V max on the ht. As I have an M-Pulse 600 I will check this and modify the ht voltage if necessary which is a very easy thing to do.
I have had one fault with mine in the past which was embarrassing as it was a paid bass dep job I was doing and ended up going through the bands PA.
The fault was pretty fundamental as it was in the power supply relay cct which switches in after the valve heaters have come up. There is a capacitor after one of the voltage regulators in this section which is underrated on working voltage and failed and in doing so blew the regulator too.
Bearing in mind these amps were pretty expensive cost cutting on a 30 pence component seems stupid.
All updated now so won't happen again.
These amps are otherwise very well made and really easy to fix, I have a D800 aswell which wouldnt be as easy if the PSU or Class D amp went.
The tone ccts for you electronics guys are opamp gyrators which is a nice touch.